Open To Work
Meshia Newsome
Convention Sales Manager
Gulfport,MS
Summary
Proven track record in event coordination, enhancing guest satisfaction through strong organizational and multitasking skills. Successfully managed logistics and vendor relationships to optimize cost efficiency.
Overview
15
15
years of professional experience
Work History
Convention Services Manager
IP Casino Resort Spa
Biloxi, MS
07.2022 - Current
- Coordinated logistics for events, ensuring seamless execution and guest satisfaction.
- Managed vendor relationships to optimize service delivery and cost efficiency.
- Collaborated with various departments to streamline operations and enhance guest experience.
- Facilitated communication between clients and internal teams to ensure alignment on expectations.
- Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
- Mitigated risks associated with event logistics by developing contingency plans for unforeseen circumstances.
- Collaborated with cross-functional teams including catering, audiovisual, and security departments to ensure smooth execution of events.
- Coordinated seamless transitions between multiple events, ensuring timely setup and breakdown of venue spaces.
- Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.
- Conducted site visits with potential clients, showcasing the venue''s unique features and capabilities to secure bookings.
- Troubleshot issues that arose during events, implementing quick solutions to minimize disruptions without compromising guest experience.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed detailed event reports, documenting all aspects of each event.
- Developed customized event proposals tailored to client specifications and needs.
- Oversees setup and breakdown of event spaces, maintaining high standards of quality.
Hotel Front Desk Assistant Manager
Harrah's Gulf Coast
Biloxi, MS
02.2015 - 07.2022
- Streamlined hotel operations to enhance guest satisfaction and improve team efficiency.
- Developed and implemented training programs for staff, fostering a culture of excellence and service.
- Led budget management initiatives, optimizing resource allocation and controlling operational costs.
- Coordinated with vendors to ensure timely supply delivery and maintain quality standards across departments.
- Analyzed guest feedback to drive continuous improvement in services and facilities offered by the hotel.
- Oversaw daily front desk activities, ensuring smooth check-in/check-out processes for guests.
- Established performance metrics for staff, promoting accountability and enhancing overall productivity levels.
- Cultivated strategic partnerships with local businesses to enhance guest experience and promote hotel offerings.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
Hotel Front Desk Clerk
Harrah's Gulf Coast
Biloxi, MS
07.2011 - 07.2022
- Managed check-in and check-out processes, ensuring guest satisfaction and efficiency.
- Resolved guest inquiries and concerns promptly, enhancing overall experience.
- Coordinated room assignments and allocations, optimizing occupancy rates.
- Processed transactions accurately using hotel management software, maintaining financial integrity.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Hotel Front Desk Supervisor
Harrah's Gulf Coast
Biloxi, MS
08.2012 - 02.2015
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced customer service efficiency and satisfaction.
- Resolved guest complaints promptly, maintaining high service standards and positive relationships.
- Managed reservation systems, optimizing room assignments to maximize occupancy rates.
- Coordinated with housekeeping and maintenance to ensure room readiness for guests.
- Developed training materials for new hires, facilitating smooth onboarding processes.
- Conducted performance evaluations, identifying areas for staff development and improvement.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Education
High School Diploma -
Harrison Central High School
Gulfport, MS05-2006
Skills
- Strong organizational skills
- Multitasking
- Creative thinking
- Staff training and development
Timeline
Convention Services Manager
IP Casino Resort Spa
07.2022 - Current
Hotel Front Desk Assistant Manager
Harrah's Gulf Coast
02.2015 - 07.2022
Hotel Front Desk Supervisor
Harrah's Gulf Coast
08.2012 - 02.2015
Hotel Front Desk Clerk
Harrah's Gulf Coast
07.2011 - 07.2022
High School Diploma -
Harrison Central High School