Desiree Rogers
Indianapolis,IN
Summary
Experienced Convention Services Manager with a proven track record at a premier downtown venue, showcasing exceptional event planning expertise and strong organizational skills. Excelled in creating memorable guest experiences, enhancing vendor relationships, and leading teams with confidence. Resourceful professional in event management, known for high productivity and efficient task completion. Specialize in strategic planning and logistical coordination. Excel in communication, teamwork, and adaptability, ensuring successful events that meet client expectations.
Overview
10
10
years of professional experience
Work History
Convention Services Manager
Crowne Plaza Indianapolis Downtown Union Station
Indianapolis, IN
10.2014 - 03.2020
- Planned menus according to customer specifications while adhering to budget guidelines.
- Attended and participated in industry events.
- Reviewed billing statements prior to submission to client or accounting department.
- Created detailed reports outlining expenses incurred during each event.
- Supervised the setup of meeting rooms, banquet functions, audio-visual equipment and registration areas for conventions.
- Managed the day-to-day operations of convention services in accordance with hotel standards.
- Exercised understanding of hotel offerings to plan, masterfully sell, and detail aspects of event orchestration for optimal guest experience.
- Documented events with details in customer preferences, financial considerations and successes and failures.
Disney College Program Intern
Walt Disney World Company
Orlando, FL
01.2010 - 05.2010
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
BBA - Convention & Special Event Services
Southern Illinois University, Carbondale
Carbondale, IL12-2013
Skills
- Strong organizational skills
- Staff training and development
- Decision-making confidence
- Event planning expertise
- Vendor relationship management
- Conflict resolution techniques
- Menu planning proficiency
- Banquet event orders
Timeline
Convention Services Manager
Crowne Plaza Indianapolis Downtown Union Station
10.2014 - 03.2020
Disney College Program Intern
Walt Disney World Company
01.2010 - 05.2010
BBA - Convention & Special Event Services
Southern Illinois University, Carbondale
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