Career Brand
Overview
Work History
Education
Skills
Timeline
Professional Development
Career Highlights
Professional Development
Career Highlights

Tishawna Harley

Yours Truly DC Hotel
White Plains,MD
18
Years of experience

Experienced Convention Service Manager with a strong background in managing large-scale conventions and events. I have successfully coordinated multiple high-profile gatherings, ensuring a seamless experience from planning to completion. I demonstrate exceptional organizational and communication skills, consistently achieving outstanding client satisfaction and fostering team collaboration.

As a hospitality leader with over 15 years of progressive experience in convention services, event operations, sales partnerships, marketing, and revenue generation, I have a proven track record. I am recognized for managing conferences with up to 1,000 attendees, generating an average of more than $10,000 in upsell revenue per event. Notably, I achieved a single-event upsell exceeding $100,000 above the contracted minimum spend and have trained Sales Managers on event detailing and operational excellence.

Work History

Convention Services Manager

4 Years 3 Months
Yours Truly DC Hotel | 04.2022 - Current
  • Manage conferences from contract turnover through event completion.
  • Coordinate Banquets, Culinary, AV, Engineering, Housekeeping, Front Office, Valet and Accounting teams.
  • Lead pre-conference meetings, site inspections, and client communication.
  • Generate an average of $10,000+ in upsell revenue per event.
  • Achieved a $100,000+ single-event upsell above contracted minimum spend.
  • Train Sales Managers on event detailing and operational best practices.
  • Use Delphi, Social Tables, and Opera PMS.

Marketing Manager

1 Year 8 Months
MGM National Harbor | 08.2020 - 04.2022
  • Led multi-channel marketing campaigns supporting MGM Rewards.
  • Managed campaign calendars, budgets, analytics, and executive reporting.
  • Partnered with cross-functional departments to execute strategic initiatives.

Marketing Events Specialist

1 Year 9 Months
MGM National Harbor | 11.2018 - 08.2020
  • Planned and executed large-scale marketing events and VIP experiences.
  • Managed vendors, décor, collateral, budgets, and event logistics.

Marketing Assistant

1 Year 3 Months
MGM National Harbor | 08.2017 - 11.2018
  • Supported executive casino marketing operations and VIP guest experiences.
  • Coordinated travel, meetings, player communications, and special events.

Office Administrator

4 Years
AllThingz Creative | 01.2012 - 01.2016
  • Managed office operations, scheduling, HR support, travel, vendors, and contracts.

Personal Assistant

4 Years 3 Months
Favor Events | 06.2009 - 09.2013
  • Coordinated executive calendars, travel, vendors, and event logistics.

Records Clerk

7 Months
Baker Botts LLP | 06.2008 - 01.2009
  • Maintained confidential legal records and supported attorneys with document management.

Education

High School Diploma

Friendly Senior High School | 05.2005

Skills

Strong organizational skills
Multitasking
Creative thinking
Staff training and development
Logistics coordination experience
Networking and relationship building
Time management mastery
Event planning expertise
Site visits
Event planning
Vendor relationship management
Menu planning proficiency
Budget management proficiency
Audio-visual coordination
Banquet event orders
Room configurations
Marketing and promotion
Customer service
Problem-solving
Time management

Timeline

Convention Services Manager

Yours Truly DC Hotel
04.2022 - CurrentRead More

Marketing Manager

MGM National Harbor
08.2020 - 04.2022Read More

Marketing Events Specialist

MGM National Harbor
11.2018 - 08.2020Read More

Marketing Assistant

MGM National Harbor
08.2017 - 11.2018Read More

Office Administrator

AllThingz Creative
01.2012 - 01.2016Read More

Personal Assistant

Favor Events
06.2009 - 09.2013Read More

Records Clerk

Baker Botts LLP
06.2008 - 01.2009Read More

Friendly Senior High School

High School Diploma
Read More

Professional Development

  • Aimbridge Aspire Leadership Development I
  • Aimbridge Aspire Leadership Development II
  • Aimbridge Catering/Event Sales Master Connection Training

Career Highlights

  • Manager of the Quarter – Q1 2026
  • Leadership nominee every quarter since 2025
  • Managed conferences and events with attendance up to 1,000 guests
  • Average upsell of $10,000+ per event since 2022
  • Largest single-event upsell exceeded $100,000 above contracted minimum spend
  • Train Sales Managers on detailing and BEO best practices
  • Aimbridge Aspire Leadership Development I & II
  • Aimbridge Catering/Event Sales Master Connection Training

Professional Development

  • Aimbridge Aspire Leadership Development I
  • Aimbridge Aspire Leadership Development II
  • Aimbridge Catering/Event Sales Master Connection Training

Career Highlights

  • Manager of the Quarter – Q1 2026
  • Leadership nominee every quarter since 2025
  • Managed conferences and events with attendance up to 1,000 guests
  • Average upsell of $10,000+ per event since 2022
  • Largest single-event upsell exceeded $100,000 above contracted minimum spend
  • Train Sales Managers on detailing and BEO best practices
  • Aimbridge Aspire Leadership Development I & II
  • Aimbridge Catering/Event Sales Master Connection Training
Tishawna Harley