Experienced Convention Service Manager with a strong background in managing large-scale conventions and events. I have successfully coordinated multiple high-profile gatherings, ensuring a seamless experience from planning to completion. I demonstrate exceptional organizational and communication skills, consistently achieving outstanding client satisfaction and fostering team collaboration.
As a hospitality leader with over 15 years of progressive experience in convention services, event operations, sales partnerships, marketing, and revenue generation, I have a proven track record. I am recognized for managing conferences with up to 1,000 attendees, generating an average of more than $10,000 in upsell revenue per event. Notably, I achieved a single-event upsell exceeding $100,000 above the contracted minimum spend and have trained Sales Managers on event detailing and operational excellence.
Work History
Convention Services Manager
4 Years 3 Months
Yours Truly DC Hotel | 04.2022 - Current
Manage conferences from contract turnover through event completion.
Coordinate Banquets, Culinary, AV, Engineering, Housekeeping, Front Office, Valet and Accounting teams.
Lead pre-conference meetings, site inspections, and client communication.
Generate an average of $10,000+ in upsell revenue per event.
Achieved a $100,000+ single-event upsell above contracted minimum spend.
Train Sales Managers on event detailing and operational best practices.
Use Delphi, Social Tables, and Opera PMS.
Marketing Manager
1 Year 8 Months
MGM National Harbor | 08.2020 - 04.2022
Led multi-channel marketing campaigns supporting MGM Rewards.
Managed campaign calendars, budgets, analytics, and executive reporting.
Partnered with cross-functional departments to execute strategic initiatives.
Marketing Events Specialist
1 Year 9 Months
MGM National Harbor | 11.2018 - 08.2020
Planned and executed large-scale marketing events and VIP experiences.
Managed vendors, décor, collateral, budgets, and event logistics.
Marketing Assistant
1 Year 3 Months
MGM National Harbor | 08.2017 - 11.2018
Supported executive casino marketing operations and VIP guest experiences.
Coordinated travel, meetings, player communications, and special events.
Office Administrator
4 Years
AllThingz Creative | 01.2012 - 01.2016
Managed office operations, scheduling, HR support, travel, vendors, and contracts.
Personal Assistant
4 Years 3 Months
Favor Events | 06.2009 - 09.2013
Coordinated executive calendars, travel, vendors, and event logistics.
Records Clerk
7 Months
Baker Botts LLP | 06.2008 - 01.2009
Maintained confidential legal records and supported attorneys with document management.
Education
High School Diploma
Friendly Senior High School | 05.2005
Skills
Strong organizational skills
Multitasking
Creative thinking
Staff training and development
Logistics coordination experience
Networking and relationship building
Time management mastery
Event planning expertise
Site visits
Event planning
Vendor relationship management
Menu planning proficiency
Budget management proficiency
Audio-visual coordination
Banquet event orders
Room configurations
Marketing and promotion
Customer service
Problem-solving
Time management
Timeline
Convention Services Manager
Yours Truly DC Hotel
04.2022 - CurrentRead More
Marketing Manager
MGM National Harbor
08.2020 - 04.2022Read More
Marketing Events Specialist
MGM National Harbor
11.2018 - 08.2020Read More
Marketing Assistant
MGM National Harbor
08.2017 - 11.2018Read More
Office Administrator
AllThingz Creative
01.2012 - 01.2016Read More
Personal Assistant
Favor Events
06.2009 - 09.2013Read More
Records Clerk
Baker Botts LLP
06.2008 - 01.2009Read More
Friendly Senior High School
High School Diploma
Read More
Professional Development
Aimbridge Aspire Leadership Development I
Aimbridge Aspire Leadership Development II
Aimbridge Catering/Event Sales Master Connection Training
Career Highlights
Manager of the Quarter – Q1 2026
Leadership nominee every quarter since 2025
Managed conferences and events with attendance up to 1,000 guests
Average upsell of $10,000+ per event since 2022
Largest single-event upsell exceeded $100,000 above contracted minimum spend
Train Sales Managers on detailing and BEO best practices
Aimbridge Aspire Leadership Development I & II
Aimbridge Catering/Event Sales Master Connection Training
Professional Development
Aimbridge Aspire Leadership Development I
Aimbridge Aspire Leadership Development II
Aimbridge Catering/Event Sales Master Connection Training
Career Highlights
Manager of the Quarter – Q1 2026
Leadership nominee every quarter since 2025
Managed conferences and events with attendance up to 1,000 guests
Average upsell of $10,000+ per event since 2022
Largest single-event upsell exceeded $100,000 above contracted minimum spend
Train Sales Managers on detailing and BEO best practices
Aimbridge Aspire Leadership Development I & II
Aimbridge Catering/Event Sales Master Connection Training
Convention Services Manager at Crowne Plaza Indianapolis Downtown Union StationConvention Services Manager at Crowne Plaza Indianapolis Downtown Union Station