Messaiha Tofa
Independence,MO
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton- Extended Stay
Kansas City, Missouri
03.2024 - Current
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with luggage handling for incoming guests.
- Processed payments accurately and efficiently.
- Verified accuracy of room rates and other charges during check-in process.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
Phlebotomist
KED Plasma
Dallas, TX
03.2023 - 12.2023
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills
- Trained sta on product Knowledge to ensure customers received accurate information displaying excellent instructional abilities
- Monitored daily operations utilizing organizational and problem-solving skills to identify areas for improvement
- Mentored junior sta members to foster a productive working environment, showcasing leadership capabilities.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Monitored inventory levels of supplies used in phlebotomy services.
Customer Service Rep
Offer Credit Repair
Dallas, TX
02.2022 - 03.2023
- Help with assisting customers to understand the credit repair process and how it works
- Taking basic customer information and inputting data into the system
- Execute tasks in a timely manner
- Provided extraordinary customer service by being compassionate towards and understanding their needs
- Maintaining year-to-date overall value of 102.12%
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Front Desk Agent
Hotel Phillips
Kansas City, MO
- Greeted customers in a friendly and professional providing excellent customer service
- Ensured compliance with company policies and procedure
- Implemented salty protocols according to established
- Assisted with check-in and check-out procedures for guests.
- Scheduled reservations for groups and special events.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with luggage handling for incoming guests.
- Processed payments accurately and efficiently.
Education
Degree - Business Administration
Blue River Community College
Independence, MOGPA 3.0 - Graduated 2015
Blue Springs High School
Blue Springs, MOSkills
- Customer service
- Communication
- Interpersonal skills
- Leadership
- Teamwork
Timeline
Front Desk Agent
Hilton- Extended Stay
03.2024 - Current
Phlebotomist
KED Plasma
03.2023 - 12.2023
Customer Service Rep
Offer Credit Repair
02.2022 - 03.2023
Front Desk Agent
Hotel Phillips
Degree - Business Administration
Blue River Community College
GPA 3.0 - Graduated 2015
Blue Springs High School