Messan Koudaya
Gaithersburg,MD
Summary
Trustworthy and motivated manager with solid experience in customer service, strong background in overseeing daily operations and promoting long-term success. Reputation for displaying professionalism and high levels of integrity. Experienced in developing techniques to increase profits by managing inventory, overseeing display standards. Focused on member satisfaction by promptly resolving customer complaints to complete satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Merchandising Manager
Sams Club
06.2018 - Current
- Acted as Store Manager in Her absence, Ran the store efficiently to maintain company standards and expectation.
- Provided supervision and development opportunities for all associates and ensured diversity awareness
- Hired, trained and mentored hourly associates.
- Upheld company standards by assigning duties, by evaluating performance and providing feedbacks and recognition.
- Organized meetings for associates to discuss upcoming events, promotions, key strategies and tasks; And also listened to concerns to provide resolutions.
- Ensured compliance with company policies and procedures by holding hourly associates accountable, Implementing and monitoring asset protection and safety controls.
- Modeled and provided guidance to hourly associates on proper member service approaches and practices to ensure customer needs, complaints and issues are properly resolved within company guidelines and standards.
- Drove sales in my respective area and total club by ensuring merchandise presentation according to layouts, including accurate and proper signing, inventory levels and cleanliness of the area; overseeing the stocking and rotation of merchandise to make sure the removal of damaged and out of date merchandise.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Managed Merchandising operations, demonstrated and communicated solid working knowledge of merchandising products, equipments and equipments; Ensured timelines are met for fixtures, layouts and planogram..
- Planned and made sure that all operations are done including compliance, associates computer based learning and associates schedules.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Reviewed the member-focused data and adjusted performance to address findings. Promoted and supported associates efforts to exceed the member's expectations. Informed and trained associates on how to identify and locate resources to meet the diverse needs of our members.
TBC Lead
Sams Club Tire And Battery
02.2016 - 05.2018
- Worked different stations to provide optimal coverage and meet production goals.
- Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Collaborated with other departments to optimize production workflows.
- Oversaw logistics and inventory management for storeroom.
- Evaluated associate's skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Ensured that TBC stayed compliant with company policy.
- Ensured that all member complaints were addressed and trained associates to minimize complaints.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Produce Associate
Sams Club
05.2008 - 02.2016
- Stocked fruits and vegetables and removed old or poor quality products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated balers, power jacks
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Supported promotional plans by updating signage with price changes.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
Education
Information Technology
University of Maryland - University College
Hyattsville, MDSkills
- Business Intelligence and Merchandising strategies
- Profit and Loss Management
- Inventory Control Procedures
- Shipment Processing
- Proper Staffing
- Motivational Leadership
- Cash Register Operations
- Inventory management
- Maintaining Clean Work Areas
- Corrective Actions
- Monthly Audits
- Operational Standards
- Legendary Customer Service
Timeline
Merchandising Manager
Sams Club
06.2018 - Current
TBC Lead
Sams Club Tire And Battery
02.2016 - 05.2018
Produce Associate
Sams Club
05.2008 - 02.2016
Information Technology
University of Maryland - University College