Messiah Brown

• Assisted customers in selecting eyewear based on individual needs and preferences.
• Demonstrated product features and benefits to enhance customer understanding and satisfaction.
• Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
• Collaborated with team members to maintain store organization and visual merchandising standards.
• Insurance needs and questions.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Exceeded sales targets through effective planning and goal setting.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Working at LensCrafters has refined my skills in time management, goal setting, and teamwork. I've gained experience working with various insurance providers and delivering exceptional customer service, driving satisfaction and profit. These skills have enhanced my ability to work efficiently in not only a fast-paced environment but one that requires attention to detail.

• Educated customers on promotions and product features to drive sales initiatives.
• Adapted quickly to changing priorities while maintaining focus on customer satisfaction and store performance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Assisted customers in product selection and provided exceptional service to enhance shopping experience.
• Maintained merchandise presentation standards, ensuring displays were visually appealing and organized.
• Processed transactions accurately and efficiently using point-of-sale systems.
• Collaborated with team members to achieve sales goals and maintain optimal store operations.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.