Messiah Forbes
Brooklyn,NY
Summary
Motivated and detail-oriented Data Entry Specialist and Marketing graduate from the New York Institute of Technology, with a strong foundation in Business Administration. Proven ability to manage multiple tasks effectively while demonstrating exceptional analytical, problem-solving, communication, and leadership skills. Excellent time management capabilities support thriving in both independent and collaborative team environments. Eager to leverage data entry expertise and marketing knowledge to contribute meaningfully to a dynamic team in [specific industry or field], driving business results through dedication and hard work.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Auntie Anne's Pretzels
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Manage the needs of 150-200 customers a day.
Marketing Consultant
Kid’s Borough Media
07.2024 - 08.2024
- Developed targeted marketing strategies, including customer personas, advertising channels, and social media recommendations.
- Assessed and optimized KBM’s website, social media presence, and branding for the Kid’s Corner Author (KCA) platform.
- Conducted market research and formulated a marketing strategy for OMS’s educational platform and a new property management application.
- Collaborated with leadership in creating weekly bulletins, which were sent to all employees.
Data Entry Specialist
Hats & Ladders
07.2022 - 08.2022
- Entered and managed data in company databases with high accuracy and efficiency.
- Assisted in the preparation of reports and documents, ensuring timely completion.
- Collaborated with team members to identify and rectify data discrepancies.
Data Entry Specialist
Infinity Educational Programs, Inc.
07.2022 - 08.2022
- Accurately input data from various sources into the company’s database systems.
- Conducted data verification and validation processes to maintain data integrity.
- Supported administrative staff with data-related tasks and projects.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Business Administration - BBA - Marketing
New York Institute of Technology
New York, NY05-2025
Skills
- Data analysis in Excel
- Social media strategy
- Strategic marketing planning
- Online marketing expertise
- Proficient in English
- Research
- Problem-solving
Accomplishments
- Dean’s Honor List June 2022
- Dean’s Honor List June 2023
- Dean’s Honor List June 2024
- Dean’s Honor List June 2025
Timeline
Customer Service Representative
Auntie Anne's Pretzels
07.2024 - Current
Marketing Consultant
Kid’s Borough Media
07.2024 - 08.2024
Data Entry Specialist
Hats & Ladders
07.2022 - 08.2022
Data Entry Specialist
Infinity Educational Programs, Inc.
07.2022 - 08.2022
Bachelor of Business Administration - BBA - Marketing
New York Institute of Technology