Messiah Sears
Sanford,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
12.2023 - Current
- Improved team performance by actively participating in training sessions and sharing insights with colleagues.
- Achieved high levels of member retention by consistently delivering exceptional support services.
- Balanced multiple tasks concurrently while maintaining excellent attention to detail, resulting in high-quality outcomes for both individual assignments and team projects.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Work with customers to troubleshoot verification issues and provide a working solution
- Ability to flex between different tasks or service queues, based on operational needs
Call Center Agent
Qualfon
12.2020 - 11.2023
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Customer Service Associate
Walmart
05.2018 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
Education
Google IT Support Certificate -
Merit America
Remote02.2023
High School Diploma -
Eastside High School
Gainesville, FL06.2017
Skills
- 35 to 40 wpm Typing Speed
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Service
- Technologically Savvy
- Attention to Detail
- Analytical Thinking
- Critical Thinking
- Technical Support
- Creative Problem Solving
- Over 2 years of phone repair experience
Accomplishments
- Graduated from 3 month program with IT certificate
- Gaining Certificates through Cybersecurity website TryHackMe.Com
- Learning at home Iphone repair through virtual academy
Certification
- Google IT Certificate
- Introduction To Cybersecurity
Timeline
Customer Service Representative
Alorica
12.2023 - Current
Call Center Agent
Qualfon
12.2020 - 11.2023
Customer Service Associate
Walmart
05.2018 - 11.2020
Google IT Support Certificate -
Merit America
High School Diploma -
Eastside High School