Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Messie Corneh

Brooklyn,NY

Summary

Compassionate Case Manager successful working in fast-paced changing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Case Manager

Platinum Community Care
06.2023 - Current
  • Utilized Salesforce collaboration tools to coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to 150 migrants.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Partnered with local organizations to expand access to social and community services.
  • Referred clients to appropriate team members, community agencies and organizations.
  • Provided migrants with transportation to legal and medical appointments.
  • Distributed food to migrants, including breakfast, lunch, and dinner to all families living in shelter.

Nursing Assistant

Carmel Richmond Nursing Home
01.2023 - 06.2023
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Checked patient vitals such as temperature, and blood pressure
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of 10+ residents under long-term care.

Contact Tracer

Adecco
06.2020 - 06.2022
  • Initiated prompt communication with over 10,000 cases and contacts diagnosed with COVID-19 using Salesforce management software
  • Collect and record information on symptoms into CRM and provide contacts with resources available to assist during a period of quarantine/isolation
  • Recruited to vaccine scheduler position for exemplary work ethic; accessed Smartsheet collaboration software and Vaccine Scheduling tools to set appointments with pharmacies, clinics, and walk-in locations for 500+ people ages 18+
  • Employed dynamic interpersonal skills, cultural sensitivity, and tact when verifying patient identity during communications
  • Followed a script and guidance to provide accurate COVID-19 health education within HIPPA guidelines
  • Ensures that the identity of the patient is not disclosed
  • Built rapport and maintain trust with patients of varied backgrounds within the five boroughs of NY.

Education

Certificate -

Carmel Richmond Nursing Home & Short-Term Rehab
Staten Island, NY
01.2023

BBA - Bachelor of Business Administration

Brooklyn College of The City University of New York
Brooklyn, NY
06.2020

Associate of Science - Associate of Science

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2018

Skills

  • Case Management
  • Regulatory Compliance
  • Family Education
  • Referral Coordination
  • Resource Identification
  • Maintain confidentiality
  • Salesforce
  • Microsoft Word
  • PowerPoint
  • Excel
  • Outlook

Certification

New York State Department of Health Certified Nursing Assistant

Timeline

Case Manager

Platinum Community Care
06.2023 - Current

Nursing Assistant

Carmel Richmond Nursing Home
01.2023 - 06.2023

Contact Tracer

Adecco
06.2020 - 06.2022

Certificate -

Carmel Richmond Nursing Home & Short-Term Rehab

BBA - Bachelor of Business Administration

Brooklyn College of The City University of New York

Associate of Science - Associate of Science

Borough of Manhattan Community College of The City University of New York

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Messie Corneh