Matthew Estanislao
Menifee,CA
Summary
Personable individual with an emphasis on fostering healthy relationships in both personal, and professional settings. Adept at staying current on knowledge as it pertains to workplace safety, evolution, and betterment of public relations. Detail and service oriented with the capacity to excel in any team dynamic; Personal/team safety and compassion at the forefront.
Overview
6
6
years of professional experience
Work History
PTF Clerk (Window/Distribution)
USPS, United States Postal Service
11.2019 - 06.2021
- Enhanced workplace safety by maintaining a clean and organized work environment.
- Maintained up-to-date knowledge of USPS regulations to provide accurate information to customers regarding mailing options and pricing.
- Managed high volumes of mail during peak seasons with composure and a strong focus on detail.
- Developed positive relationships with customers through friendly interactions, gaining trust and loyalty over time.
Postal Support Employee Clerk
USPS, United States Postal Service
08.2016 - 11.2019
- Consistently met or exceeded service delivery expectations by prioritizing workload and staying focused on task completion.
- Increased accuracy in mail distribution by carefully reviewing address information and identifying potential errors or inconsistencies.
- Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
Cash Wrap Specialist/Shipment Processor
Victoria's Secret
10.2015 - 07.2017
- Stayed up-to-date on company policies and promotions to accurately inform customers on available offers.
- Fostered positive relationships with frequent customers, creating a welcoming atmosphere that encouraged return visits.
- Increased customer satisfaction by efficiently handling transactions and providing exceptional service.
- Enhanced productivity by assisting in tasks such as merchandising or housekeeping during downtime at the register area.
- Reduced shipment errors by meticulously checking and verifying all package contents against invoices.
Education
Course Completion Certificate - Emergency Medical Technolog
Southern California EMS Training Institute
Wildomar, CA09.2022
No Degree - Culinary Arts
Art Institute California-San Diego
San Diego, CA07.2011
No Degree - Marine Biology
Southwestern College
Chula Vista, CA09.2010
Skills
- Workplace Safety
- Compassion
- Critical thinking abilities
- Documentation
- Team Collaboration
- Professionalism and discretion
- Active Listening
- Verbal/written communication
- Interpersonal
- Attention to Detail
- Adaptability and Flexibility
Timeline
PTF Clerk (Window/Distribution)
USPS, United States Postal Service
11.2019 - 06.2021
Postal Support Employee Clerk
USPS, United States Postal Service
08.2016 - 11.2019
Cash Wrap Specialist/Shipment Processor
Victoria's Secret
10.2015 - 07.2017
Course Completion Certificate - Emergency Medical Technolog
Southern California EMS Training Institute
No Degree - Culinary Arts
Art Institute California-San Diego
No Degree - Marine Biology
Southwestern College
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