Microsoft Office
Metika Nutcharoenphol
Relocation Manager
Summary
Professional Relocation Manager 7 years of expertise in supporting customers. Successful in managing team and all specialist involved to provide efficiency and smooth business operations. Talented in negotiating and problem-solving skills. Excellent multitasking and time management. Ready to help team to achieve customer's satisfaction.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Relocation Manager
Pacific Orientation Relocation Services
06.2015 - 01.2023
- Responsible for the smooth operation of the relocation process.
- Develop a relocations process tailored to the client.
- Working closely with other specialist team members within the country and oversea to ensure success and client satisfaction.
- Maintain consistent liaison with the client on and off site to ensure the process is operating smoothly, and the client undergoes a successful transition.
- Recognize any problems and form solutions efficiently with the relevant consultants and specialists who are involved of the relocations process.
- Achievement: Maintain Company's key accounts and getting new business to company by recommendations.
Sales Executive
The Bangkok Residence 88
02.2013 - 05.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Problem solving underperforming Sales Sites.
- Participating the Team Culture.
- Participating marketing strategies of team and the company.
- Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.
- Maintaining and liaising with clients, building relationships with clients to encourage returning business.
- Create property listing, trade journals, and relevant literature, and survey new property to remain knowledgeable about real estate markets.
- Achievement: Consistency in delivering the required sales targets in property rental section, Top Sales of October 2014
Sales Executive
Anantara Vacation Club Koh Samui
06.2012 - 10.2012
- Effectively deliver required sales targets.
- Present the AVC Sales Presentation consistently and accurately. •Support the company marketing strategies, uphold and enhance brand recognition.
- Represent the company in an ethical, moral and professional manner, ensuring that the company and its associated brands are not compromised.
- Respect and participate with colleagues to maintain a 'one team' ethos.
- Achievement: Top Sales of August 2012
Guest Service Agent
Marriott Executive Apartment Sukhumivit Park
07.2009 - 04.2012
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Achievement: Consistency in upselling Room Upgrade, Breakfast Upgrade, Charity Donation Program.
Health Club and Spa Receptionist
JW's Marriott Hotel
12.2004 - 07.2009
- Welcoming guests and providing information about the Health Club & Spa treatments and services, as well as advising prospective clients regarding membership options
- Accessing information from the Hotel's data base using Opera, Materials control and Maintenance Programs.
- Performing cashier duties for payments of services
- Handling problem-solving with guests supervision
- Answering email inquiries and sending emails to guests and companies regarding Health Club & Spa promotion, as well as internal email correspondence
- In charge of carrying out special Spa and Fitness promotions and involved in the creative process of these new projects
- Achievement: Outstanding Performances Receptionist in October 2005 and January 2007.
Education Consultant
IES (International Education Service)
12.2002 - 05.2004
- Providing detailed information to customers about student exchange with IES
- Organization of the examinations, the seminars, the student camps, the English preparation courses, the plane ticket booking
Customer Service Officer
Ratchaprarop Tower Mansion
04.2000 - 02.2001
- Assisted residence with questions and orders.
- Addressed residence complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of residence every day with positive attitude and focus on residence satisfaction.
- Administration: preparation of bill statements and assisting in accounting
Education
Political Science
Ramkhamhaeng University
05.1998 - 04.2002
Skills
Problem-solving
Software
Opera Software Hotel
Certification
7 Months Meditation Course from Young Buddhist Association of Thailand
Interests
Cooking
Volunteering
Meditation
Timeline
7 Months Meditation Course from Young Buddhist Association of Thailand
08-2023
Relocation Manager
Pacific Orientation Relocation Services
06.2015 - 01.2023
Sales Executive
The Bangkok Residence 88
02.2013 - 05.2015
Sales Executive
Anantara Vacation Club Koh Samui
06.2012 - 10.2012
Guest Service Agent
Marriott Executive Apartment Sukhumivit Park
07.2009 - 04.2012
Health Club and Spa Receptionist
JW's Marriott Hotel
12.2004 - 07.2009
Education Consultant
IES (International Education Service)
12.2002 - 05.2004
Customer Service Officer
Ratchaprarop Tower Mansion
04.2000 - 02.2001
Political Science
Ramkhamhaeng University
05.1998 - 04.2002