Metta Stull
Corning
Summary
Friendly and outgoing customer service professional that has experience with accurately recording and entering sales in the Point of Sale (POS) machine, collecting revenue for products purchased.
Overview
15
15
years of professional experience
Work History
Office for People With Developmental Disabilities
AIM Independent Living Center
Corning, NY
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted individuals with daily living activities, promoting independence and self-sufficiency.
- Supported clients through behavioral challenges using positive reinforcement strategies.
- Monitored client progress and reported changes to supervisors for timely adjustments in care plans.
- Supported clients in achieving personal goals through individualized planning, goal setting, and regular progress monitoring.
Shift Manager
Wendy’s
Painted Post
01.2011 - 01.2025
- Oversaw daily operations to ensure adherence to quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented training programs that improved staff efficiency and enhanced customer satisfaction.
- Led shift meetings to communicate goals, expectations, and performance feedback to staff.
Education
High School Diploma - undefined
Corning - Painted Post School District
Painted Post, NYSkills
Customer service
Cash handling expertise
Superb interpersonal skills
Conflict resolution
Multi-line switchboards
MS Office expert
Sales experience
Professional and neat
Reliable and resourceful
Welcome and check in guests and customers
Answer incoming calls and transfer callers to the correct person
Familiarize self with policies and other information in order to answer questions
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
File and maintain records
Client support
Individualized planning
Positive reinforcement
Team leadership
Timeline
Office for People With Developmental Disabilities
AIM Independent Living Center
01.2025 - Current
Shift Manager
Wendy’s
01.2011 - 01.2025
High School Diploma - undefined
Corning - Painted Post School District