D'Andrea Carpenter
Augusta,GA
Summary
Case Manager with a solid background in disability services, excelling in client support, coordination, and advocacy. Demonstrates strong adaptability and problem-solving abilities, effectively communicating with diverse stakeholders to ensure quality service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Qualified Developmental Disabilities Professional
Help at Home
Augusta, GA
05.2024 - Current
- Coordinated and oversaw service delivery for individuals with developmental disabilities, ensuring needs were met effectively.
- Monitored service delivery by observing individuals, reviewing data and progress, and adjusting schedules to support goal achievement.
- Scheduled and trained caregivers to enhance support for the DD population.
- Conducted thorough investigations to gather relevant information
- Facilitated communication with state and local agencies via phone
Cash Office
ROSS
Augusta, GA
09.2023 - 05.2024
- Processed cash transactions accurately for customer purchases.
- Managed cash drawer and ensured proper change levels.
- Calculated cash from drawers, safe, and registers to ensure accurate deposits.
- Protected company assets by securing return and exchange processes
- Assisted customers with inquiries regarding payments and refunds.
Store Protection Specialist
ROSS
Augusta, GA
03.2023 - 09.2023
- Monitored store premises to detect and prevent theft activities.
- Conducted regular safety audits to ensure compliance with loss prevention protocols.
- Trained staff on security procedures and emergency response strategies.
- Identified fraudulent activities to safeguard assets.
- Ensured safety and well-being of customers and employees.
Sales Associate
ROSS
Augusta, GA
02.2022 - 03.2023
- Guided customers through checkout process, enhancing their purchasing experience
- Sold goods and products to customers, ensuring a smooth and efficient checkout experience
- Assisted customers in selecting merchandise and provided product information.
- Operated cash register and handled customer transactions efficiently.
- Maintained organized sales floor and ensured shelves were fully stocked.
Education
Bachelor of Science - Health Services
AUGUSTA UNIVERSITY
Augusta, GA12-2023
Skills
- Investigation techniques
- Compliance monitoring
- Quality assurance
- Customer service
- Customer assistance
- Problem solving
- Managing
- Effective Communicator
- Excel
- Microsoft Word
- PowerPoint
- Detail-oriented
- Detail-oriented
- Quality assurance
Certification
- IHI CERTIFICATE, Augusta, GA, 12/23
- Health Risk Screening Test certification, Augusta, GA, 06/24
Related Experience
MEDICAL SPECIALISTS, Inc., Waynesboro, GA, Job Shadowing, 10/18 - 11/18, Shadowed the head CNA for a total of 15 Hours, Assisted the CNA with recording patients' vital signs, Stocked the office shelves with medical supplies
Timeline
Qualified Developmental Disabilities Professional
Help at Home
05.2024 - Current
Cash Office
ROSS
09.2023 - 05.2024
Store Protection Specialist
ROSS
03.2023 - 09.2023
Sales Associate
ROSS
02.2022 - 03.2023
Bachelor of Science - Health Services
AUGUSTA UNIVERSITY