Hi, I’m
Metts Mete Bahadir
Tampa,FL
Summary
Proactive and meticulous customer success manager with over 15 years of experience in software and hardware industry. Experienced customer success manager with a track record of increasing customer satisfaction and retention rates. Skilled in building relationships with clients and identifying opportunities for growth. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
years of professional experience
Work History
First Advantage
Customer Success Manager
09.2022 - Current
Job overview
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Managed over 50 customer calls per day. Increased sales by 10%
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Collaborated with sales and product teams to address customer success objectives
- Evaluated employee performance and conveyed constructive feedback to improve skills
Velocity EHS
Customer Success Engineer
06.2021 - 09.2022
Job overview
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Troubleshoot and guide customers to a successful outcome while managing their expectations appropriately throughout the
way and updating customer configurations based on business requirements - Coordinated with product team to provide feedback from clients and prioritize product features based on customer needs, resulting in 30% increase in feature adoption
- Took ownership of customer issues and followed problems through to resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Verizon Connect
Customer Success Magager
06.2018 - 06.2021
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Build relationships and deliver high quality support. Reduce fuel cost, drive safety, and improve customer satisfaction through GPS Fleet Tracking. Promote understanding and confirm compliance with ELD regulations.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
Sony
Area Sales Manager
11.2006 - 04.2015
Job overview
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Formulated tactics and strategies to target new potential customers within prioritized markets.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals. Oversaw regular activities of team of 17 highly skilled representatives managing key accounts in Florida. Constantly surpassed sales targets by delivering exceptional performance and results. Maximized business success by cultivating and strengthening relationships with key partners.
Selected Accomplishments:
Led $7.2M budget while continuously achieving targeted objectives. - Optimized brand visibility developed customer interest in retail products, and increased customer base by cooperating with Sony retail partners.
- Collaborated with sales team to upsell and cross-sell products to existing clients, resulting in 20% increase in upsell revenue
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Education
Schiller International UniversityDunedin, FL
Bachelor of Arts from Business Administration
05.1993
Skills
- Sales Management
- JIRA Software
- Business Development
- Customer Service
- Account Management
- Renewal Opportunities
- CRM Software
- Renewing Accounts
- Key Account Development
- Salesforce Management
- Organization Skills
- Verbal And Written Communication
- Multi-Tasking Abilities
- Marketing
- SaaS
Travel and Music
Love travelling and listening and playing music.
Languages
Turkish
Full Professional
Timeline
Customer Success Manager
First Advantage
09.2022 - Current
Customer Success Engineer
Velocity EHS
06.2021 - 09.2022
Customer Success Magager
Verizon Connect
06.2018 - 06.2021
Area Sales Manager
Sony
11.2006 - 04.2015
Schiller International University
Bachelor of Arts from Business Administration