Mevlude Velioski
Clearwater
Summary
Dynamic Senior Claims Examiner with extensive experience at Colonial Claims. Successfully processed over 10,000 flood claims, enhancing operational efficiency and customer service. Recognized for exceptional verbal communication and teamwork skills. Collaborative team player known for flexibility and reliability in dynamic environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Claims Examiner
Colonial Claims
02.2006 - 12.2025
- Evaluated and examined over 10,000 flood claims for processing to ensure compliance within policy guidelines.
- ICC Specialist: Determine ICC eligibility, handle ICC claims from start to finish while assisting Policyholders with the demolition process and rebuilding of their homes. Communicated with County Building Officials, Attorneys, & Agents to achieve maximum benefits for the Policyholder.
- Led major storm call center team in processing high-volume calls , enhancing operational efficiency through streamlined workflows.
- Trained and supervised temporary staff to navigate claims system as well as phone operations during major storms utilizing my knowledge and skills based on my experience in order to maximize level of customer service provided.
- Established productive working relationships with Adjusters, Agents, and Carriers.
- Provided outstanding customer service showing compassion as well as knowledge.
Education
High School Diploma -
American Highschool
Lansing, ILSkills
- Claims analysis
- Coverage evaluation
- Investigation techniques
- Policy interpretation
- Claims processing
- Verbal communication
- Customer service
- Teamwork skills
- Self motivation
- Professionalism
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
Certification
- FL All Lines Adjuster License. No. P044713
- NFIP Certified for 20 years. Residential, manufactured home, small/large commercial, and RCBAP.
- AIC - Associate in Claims
- ANFI - Associate in National Flood Insurance
Timeline
Senior Claims Examiner
Colonial Claims
02.2006 - 12.2025
High School Diploma -
American Highschool