Meya Johnson
Irving,TX
Summary
Dynamic front desk receptionist with proven expertise at Golds Gym, enhancing client satisfaction through exceptional customer service and meticulous attention to detail. Skilled in scheduling and cash handling, I fostered positive guest relations, resolving issues promptly and increasing retention rates by maintaining an inviting environment. Strong team collaborator dedicated to operational excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Team Leader
Academy Sports + Outdoors
Waxahachie, TX
09.2023 - 09.2025
- Guided team in meeting sales goals through effective product displays and engaging customer interactions.
- Assisted in training new employees on operational protocols to boost team productivity and service standards.
- Supported implementation of inventory control procedures to minimize stock inconsistencies and enhance order precision.
- Created onboarding resources to facilitate the integration process for new staff members.
Front Desk Receptionist
Golds Gym
Waxahachie, TX
09.2025 - Current
- Managed front desk operations, greeting clients and ensuring a welcoming environment.
- Scheduled appointments using scheduling software, optimizing staff availability and client satisfaction.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff efficiently.
- Processed client payments accurately, maintaining financial records and transaction documentation.
- Assisted in maintaining cleanliness and organization of reception area, enhancing overall client experience.
- Resolved client concerns promptly, fostering positive relationships and encouraging repeat visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Sales Associate
Bath & Body Works
Liberty, MO
08.2022 - 09.2023
- Facilitated customer engagement by guiding product selection and responding to inquiries, enhancing overall shopping satisfaction.
- Upheld visual merchandising standards to align with brand identity and drive customer engagement.
- Oversaw inventory management and executed restocking procedures to optimize product availability and organization.
- Streamlined transaction processes to achieve high accuracy in cash handling and payment processing.
Front Desk Receptionist
Massage Heights
Liberty, MO
08.2020 - 08.2022
- Managed front desk operations, greeting clients and ensuring a welcoming environment.
- Scheduled appointments using scheduling software, optimizing staff availability and client satisfaction.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff efficiently.
- Processed client payments accurately, maintaining financial records and transaction documentation.
- Assisted in maintaining cleanliness and organization of reception area, enhancing overall client experience.
- Resolved client concerns promptly, fostering positive relationships and encouraging repeat visits.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Esthetician -
Ogle School
TX12.2025
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Problem-solving skills
Team collaboration
Scheduling
Initiative-taking
Guest relations
Skilled in software
Certification
Licensed Esthetician
Timeline
Front Desk Receptionist
Golds Gym
09.2025 - Current
Team Leader
Academy Sports + Outdoors
09.2023 - 09.2025
Sales Associate
Bath & Body Works
08.2022 - 09.2023
Front Desk Receptionist
Massage Heights
08.2020 - 08.2022
Esthetician -
Ogle School