MEY LYN ANTON BALVIN

Olney,MD

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

years of professional experience

Work History

Receptionist, Member Experience

Kaiser Permanente

Maryland

01.2017 - Current

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated members records..
Maintained confidentiality of information regarding members and company.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sorted, received, and distributed mail correspondence between departments and personnel.

Store Associate

TJX Companies

Rockville, MD

08.2013 - 01.2017

Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Performed cash, card, and check transactions to complete customer purchases.
Promoted store loyalty program to customers, significantly increasing membership enrollment.
Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Sales Associate

Xioss INC

Silver Spring, MD

10.2010 - 08.2013

Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Collaborated with team members to achieve monthly sales targets.

Education

Associate of Arts - General Studies

Montgomery College

Rockville, MD

05-2016

Skills

Organization skills
Telephone skills
Verbal and written communication
Customer/Client relations
Problem-solving abilities
Dependability

Information recording
Microsoft Office proficiency
Team building
Customer Satisfaction
Service-oriented mindset

Languages

Spanish

Native or Bilingual

Timeline