Desired Job Title
Member Experience ReceptionistFacility CoordinatorReceptionistWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteLocation: Oxon hill, MD, US
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Reaver Durham
Receptionist
Oxon hill,MD
Work Preference
Summary
Dynamic receptionist with strong organization and scheduling skills. Proven ability to enhance customer satisfaction and streamline operations through effective communication and problem resolution.
Results-driven member experience receptionist with over 17 years of experience in optimizing scheduling and enhancing client relations. Expertise in managing multi-line phone systems and fostering positive patient interactions to drive operational efficiency.
Detail-oriented professional with extensive experience in front desk operations. Known for exceptional telephone skills and a proactive approach to problem resolution, successfully improving workflow and client satisfaction.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
32
32
years of professional experience
Work History
Member Experience Receptionist
Kaiser Permanente
McLean, VA
08.2009 - 07.2026
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Coordinated patient scheduling, ensuring efficient use of provider time and resources.
- Processed patient check-ins and admissions, maintaining accurate records and documentation.
- Assisted with insurance verification, minimizing delays in patient services and enhancing workflow efficiency.
- Streamlined front desk operations by implementing new procedures for handling inquiries and appointments.
- Fostered positive relationships with patients and staff, creating a welcoming environment that promotes satisfaction and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Facility Coordinator
SunMicroystems
Santa Clara, CA
03.1994 - 06.2009
- Coordinated facility maintenance schedules to ensure operational efficiency and safety compliance.
- Managed vendor relationships to streamline service delivery and reduce costs.
- Implemented space planning strategies to optimize workspace utilization and employee productivity.
- Developed and maintained detailed reports on facility operations for management review.
- Trained new staff on facility protocols, ensuring adherence to safety standards and operational procedures.
- Conducted regular inspections of facilities to identify maintenance needs and improve overall conditions.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
Receptionist
Xerox
McLean, VA
02.2004 - 05.2009
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline information flow and enhance service delivery.
- Developed filing system for documentation, improving retrieval times and organization across office functions.
- Assisted in onboarding new employees, providing orientation on company policies and procedures.
- Implemented customer service protocols, enhancing client satisfaction through timely responses and support.
- Led initiatives to improve front desk workflows, resulting in enhanced productivity and operational effectiveness.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Caroline High
Bowling Green, VA06-1969
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Scheduling
- Appointment scheduling
- Customer and client relations
- Scheduling appointments
- Greeting and seating clients
Timeline
Member Experience Receptionist
Kaiser Permanente
08.2009 - 07.2026
Receptionist
Xerox
02.2004 - 05.2009
Facility Coordinator
SunMicroystems
03.1994 - 06.2009
High School Diploma -
Caroline High