Mezrae Lynn Watt
Bolingbrook,IL
Summary
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Able to handle complex tasks with ease and professionalism.
Overview
8
8
years of professional experience
Work History
Inbound Team Lead/Forklift Operator
Pitney Bowes
06.2023 - Current
- Enhanced team productivity by implementing efficient work processes and streamlining communication channels.
- Reduced order processing time by optimizing workflow management and coordinating with cross-functional departments.
- Collaborated closely with outbound teams to ensure seamless handoff of orders and maintain optimal fulfillment times for customers.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Assistant Manager, Customer Service Specialist
Dunkin Donuts
08.2016 - 05.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Lead Camp Coordinator I
Camp Kupugani
06.2021 - 08.2021
- Collaborated with staff members to plan and develop programs of events and schedules of activities for over 200 campers.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Analyzed and recorded personnel and operational data and wrote related activity reports.
- Maintained camper files, properly storing and maintaining personal information.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
Education
Bachelor of Arts - Business
Goshen College
Goshen, Indiana05.2021
Skills
- Customer satisfaction
- Reports
- Microsoft platforms
- Communications Strategies
- Policy Enforcement
- Forklift Operation
- Warehouse Operations
Timeline
Inbound Team Lead/Forklift Operator
Pitney Bowes
06.2023 - Current
Lead Camp Coordinator I
Camp Kupugani
06.2021 - 08.2021
Assistant Manager, Customer Service Specialist
Dunkin Donuts
08.2016 - 05.2023
Bachelor of Arts - Business
Goshen College
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