Melissa A. Felder
Kunkletown,PA
Summary
Accomplished business leader with over 14+ years experience in customer service, data analytics, sales, business operations, and leadership. Proven background in exceeding company-set goals, managing large teams, and the 7 HR functions.
A fearless, fun, hardworking leader.
Overview
10
10
years of professional experience
Work History
Manager
The Estee Lauder Companies
11.2021 - Current
- Maintained professional, organized, and safe environment for employees and customers
- Interview, hire, train, and supervise new staff members
- Manages and motivates employees to be productive and engaged in their tasks
- Inventory/Facility Management
- Data Analysis (KPI's, trends, consumer demands)
- Marketing/Grass-Root events
- Controlled costs to keep business operating with budget and increased profits
- Proven driven sales to meet FY/monthly goals
- Ensures consistent store productivity and metrics that increase sales and profitability
- Demonstrates excellent people skills in both client and employee relationships
- Measures team members performance on a monthly/yearly basis
- Engages in continuous trainings for personal growth/product knowledge
District Manager
OMNI Health Services, Inc.
03.2017 - 11.2021
- Supervised 6 locations in Northeast PA to ensure high-quality standards of operations
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
- Supervised 6 locations in Northeast PA to ensure high-quality standards of operations
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures
- Monitored adverse incident reporting
- Collaborated with cross-functional teams to align operations with corporate objectives
- Prepared for yearly audits
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Human Resources
- Increased customer engagement through social media
- Managed employee/client conflict resolutions to encourage professional and positive relationships
- Data analysis
- Created company brand messaging, collateral materials, customer events, and promotional strategies
- Project Management
- Enforced compliance with local, state, and federal regulations and company standards
- Assisted in recruiting, hiring, and training of office staff
- Assisted 7+ Psychiatrists
- Assisted clinicians with any operational concerns
Manager
Ken & Company Aveda Salon
01.2014 - 02.2017
- Managed desk team of 4
- Accountable for all monetary transactions
- Opened and closes the facility regularly
- Managed and motivated employees to be productive and engaged in work
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Data Analytics
- Execute meetings/social events
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Human Resources
- Employee Relations
- Marketing and Social Media
- Established team priorities, maintained schedules and monitored performance
- Inventory Management
Education
MBA - Business Administration, Human Resource Management
University of Phoenix
Phoenix, AZ02.2021
Bachelor of Arts - Business Management & Entrepreneurship
University of Phoenix
Phoenix, AZ06.2018
Skills
- Customer Relationship Management
- Organizational Policies
- Coordinate Events
- Cosmetics
- Customer Service
- Business Process Modeling
- Key Performance Indicators (KPI)
- Web Applications
- Continuous Quality Improvement (CQI)
- Sales and Marketing
- Managing Employee Relations
- Human Resource Management
Honors/Awards
- National Society of Leadership and Success Member
- Issued by NSLS, April 2020
Timeline
Manager
The Estee Lauder Companies
11.2021 - Current
District Manager
OMNI Health Services, Inc.
03.2017 - 11.2021
Manager
Ken & Company Aveda Salon
01.2014 - 02.2017
MBA - Business Administration, Human Resource Management
University of Phoenix
Bachelor of Arts - Business Management & Entrepreneurship
University of Phoenix
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