MG Maurese Goodwin
Marietta
Summary
Experienced Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
14
14
years of professional experience
Work History
Collections Specialist
Carmax Auto Finance
08.2017 - Current
- Responsible for managing and recovering outstanding debts from customers or clients with accounts
- Teaming with different departments and teams to help resolve customer questions/issues
- Make outbound collection calls in addition to taking incoming calls to/from customers and influence customers to make payments on the past due account
- Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options and account management options all while annotating accounts in intercompany systems to document all interactions.
Assistant Welder
Williams Steel Works
02.2016 - 07.2017
- Assisting in setting up welding equipment such as welding machine, torches, and other tools.
- Transporting materials and personnel to job sites and insuring positioning and safety.
- Pre-assembling parts for projects to be completed efficiently.
Retention Representative
Time Warner
02.2015 - 12.2016
- Proactively reachout to customer who have indicated they would like to cancel or shut down accounts and retain additional serices by marketing up sales.
- Being effecient in the systems used to manage customer service.
- Trouble shoot any issues with customer service.
Package Handler
Amazon
10.2010 - 07.2013
- Fast paced and physical warehouse work
- Warehouse duties include loading, unloading, and sorting of packages of various sizes
- Sort and organize packages by weight unit record
- Established work speed under pressure
- Scanning and tracking packages with updated status in shipping systems.
Education
Associates in Automotive Technology -
Midland Technical College
06.2008
Skills
- Microsoft Suites
- Troubleshooting
- Time management
- Customer Service
- Omega System
- Teamwork
- Work Flexibility
- OMEGA
- SAP
- INTERACTED DESKTOP
Personal Information
Title: Collections Specialist
Timeline
Collections Specialist
Carmax Auto Finance
08.2017 - Current
Assistant Welder
Williams Steel Works
02.2016 - 07.2017
Retention Representative
Time Warner
02.2015 - 12.2016
Package Handler
Amazon
10.2010 - 07.2013
Associates in Automotive Technology -
Midland Technical College