Miguel Gomez
El Paso
Summary
Passionate and driven real estate enthusiast seeking to transition from the transportation industry into a dynamic role in real estate. Backed by strong customer service, sales, and leadership experience, with a deep understanding of human behavior and communication. A fast learner with a strong work ethic, eager to contribute to a high-performing team, make a positive impact in the community, and grow within the real estate field.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sentry Insurance
El Paso
03.2025 - Current
- Provided high-quality customer experience by streamlining processes, actively listening to customer needs, and delivering timely, effective solutions. Built strong relationships with customers through empathetic communication and sound judgment, consistently meeting or exceeding service standards to drive customer confidence, loyalty, and retention.
- Handled 50+ daily calls for a designated line of business, providing prompt and knowledgeable assistance to insureds and customers. Responsibilities included initiating claims, answering policy and claims-related inquiries, routing calls appropriately, and retrieving or supplying auto policy documentation in accordance with established procedures.
- Accurately documented and filed information from each call and electronic request in the appropriate system application, including details related to losses, payment processing, policy changes, and billing inquiries.
Safety Coordinator
GlobalTranz
El Paso
06.2023 - 03.2025
- Consistently led the company to safety scores above 75% overall success by following FMCSA's updated guidelines.
- Mentored over 20 drivers on a weekly basis, assisting with logbook results, and implementing ways to improve driving.
- Supported the onboarding of new drivers by conducting interviews, running Motor Vehicle Record (MVR) checks, coordinating drug testing, and creating and maintaining driver qualification files.
Education
BBA - Multidisciplinary Studies
University of Nebraska At Omaha
Omaha, NE05-2021
Skills
- Customer relationship management
- Attention to detail
- Strong leadership
- Effective communication
- Real estate investing
- Data entry
- Organization and recordkeeping
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- D1 Student-athlete UNO Men's Soccer Program All Newcomer Award
Timeline
Customer Service Representative
Sentry Insurance
03.2025 - Current
Safety Coordinator
GlobalTranz
06.2023 - 03.2025
BBA - Multidisciplinary Studies
University of Nebraska At Omaha
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