MAITE GONZALEZ
PEMBROKE PINES,FL
Summary
Goal-oriented visionary and team-oriented professional with a multi-background experience. Genuinely committed to support the organization's mission and vision by understanding its needs and expectations. Effective at tasks’ execution and assessing progress to optimize team goals. Focused on problem-solving strategies to optimize performance. Meticulous and enterprising worker dedicated excellence with a can-do positive mindset..
Overview
19
19
years of professional experience
Work History
Billing Specialist
Affordable Dumpster Rental
03.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted contractors to gather information needed to bill customers on a timely manner.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual charges.
- Successfully contributed to help design strategies to prevent loss and increase profit.
- Monitored outstanding invoices and performed collections duties.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Meeting Coordinator
American Meetings, Inc
09.2020 - 01.2022
- Meeting Coordinator for virtual and in-person events
- Successfully provided support to meeting planners by building virtual, in-person, or hybrid meetings in the Notified and Cvent platforms and assisting in any additional task requested during the building process
- Successfully met all Key Performance Indicators (KPIs) required by AMI during the building process from start to the closing process of each meeting
- Some of the tasks executed for these meetings are coordination involving shipping printed materials to the event’s planner for in-person events, preparing invites for attendees to register to the events, registration process, designing player pages, and work on customized transactional emails
- Close out reports prepared with accurate data that was key for our clients to analyze the success of their meetings and according to the client’s requirements and individual needs.
- Enhanced attendee satisfaction by meticulously planning and coordinating meeting logistics.
- Fostered positive working relationships within internal departments helping facilitate efficient collaboration throughout the entire lifecycle of an event project.
Free Lancer/Online Event Coordinator
08.2018 - 03.2021
- Effectively planned and executed online events for authors in their Facebook Groups
- Tasks included, but were not limited to, creating, and defining the concept of the event, contact and follow up with guest authors, collaborate along with the graphic designer to create the art concept to promote the event, and moderate the Meet & Greets virtual events in the selected social media platforms
- Promptly to ensure that campaigns and events created, organized, and moderated, met the author’s expectations while being congruent to their branding
- Keep records for contacts, create sign-up forms and excel worksheets for data and analysis purpose in an organized manner
- Other activities included planning and moderating a virtual Book Club on Zoom.
Education and Support Specialist
Parent of Miami Inc
01.2017 - 04.2017
- Effectively and accurately provide the support needed to families with children with disabilities by empowering them with the right education tools to learn about the laws protecting the rights of their children under the Individuals with Disabilities Education Act (IDEA.) Committed to orienting the families we served to the best of my abilities about additional resources available in the community that provided support to meet families’ basic needs
- My goal and passion were helping parents to explore all the ways possible and available to help their children to live to their full potential.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Tax Preparer
H&R Block Inc
01.2005 - 04.2005
- Successfully produced federal and state income tax returns for individuals
- Responsibilities performing this job included, but were not limited to, determine clients' eligibility for tax credits, abatements, or deductions through careful research and oversight of each client’s unique financial situation, collect detailed information from clients to complete and submit tax returns and process the maximum amount of refunds they were entitled to, and reduce errors associated with missed tax benefits by completing comprehensive reviews of prior internal tax preparation documents.
Education
BBA - Business Administration, Accounting
Universidad Interamericana De Puerto Rico
Ponce, Puerto Rico06.1993
Skills
- Excel, Outlook, Google Docs and MS proficient
- Analytics Reporting
- Deadline-oriented
- Meticulous diligence to detail
- Effective Communication
- Team Collaboration
- Problem Solving
- Process Improvement
- Task Prioritization
- Organizational Skills
- Decision Making
- Record Keeping
Timeline
Billing Specialist
Affordable Dumpster Rental
03.2022 - Current
Meeting Coordinator
American Meetings, Inc
09.2020 - 01.2022
Free Lancer/Online Event Coordinator
08.2018 - 03.2021
Education and Support Specialist
Parent of Miami Inc
01.2017 - 04.2017
Tax Preparer
H&R Block Inc
01.2005 - 04.2005
BBA - Business Administration, Accounting
Universidad Interamericana De Puerto Rico
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