M. Grace James
Grove City,OH
Summary
Dedicated and driven student with a strong work ethic and a passion for learning. Possessing valuable part-time work experience, this candidate brings a deep understanding of core subject matter to the table. Known for meticulous attention to detail, excels in observing and analyzing information, allowing for effective organization and communication of ideas. With a commitment to excellence, this candidate is poised to contribute skills and knowledge to any endeavor.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Student Wellness Center
09.2022 - Current
- Supported students in times of crisis a refer them to the applicable resource for their needs.
- Ensured smooth operations as well as working with higher staff to problem solve and fix problems within the office.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated growth.
- Responded to telephone, email and in-person inquiries regarding services and options for clients.
- Additional Duties include: filling orders, completing office work, maintaining a clean work environment, and communicating with other staff about updates
Clerk
Anthony Thomas Shoppe
11.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Enhanced store presentation by creating eye-catching and enticing product displays that showcased various chocolate selections.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Packaged chocolate items for delivery or pickup.
Intern
Hope4Recovery
05.2024 - 10.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Curriculum development in the form of a 3 hour workshop.
- Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
- Collaborated with fellow facilitators to ensure consistency in approach and methodology across all support groups.
- Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
- Increased member participation by creating a safe, non-judgmental environment for sharing personal experiences and emotions.
Delivery Expert
Dominos
06.2024 - 08.2024
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
Delivery Expert/ Customer Service Representative
Dominos
05.2023 - 08.2023
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Additional Duties include: Prep work, cleaning, preparing food, answering calls, customer service, and driving.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Collaborated with team members to ensure smooth workflow and fast order processing.
Cashier
Odenton ACE Hardware
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Crew Member
Raising Cane’s
11.2019 - 02.2020
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
Education
Candidate for Bachelor of Arts and Science - Forensic Psychology
Tiffin University
Tiffin, OHEnrolled as Post-Secondary/College Credit Plus Student -
Columbus State University
Columbus, OHCandidate for Bachelor of Arts and Science in Psychology - Psychology
Ohio State University
Columbus, OH05.2025
High School Diploma -
Grove City High School
Grove City, OH06.2021
Skills
- Google Suite and basic Microsoft Office skills
- Excellent written and oral communication skills
- Behavioral observation
- Multicultural Sensitivity
- Facilitation Techniques
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
Leadership and awards
- Graduation with Honors, Grove City High School, Grove City, OH, 06/05/2021
- Drama Club President, Grove City High School, Grove City, OH, 08/2020 - 06/2021, Oversaw group meetings and events Corresponded with director in coordinating events and productions
- Section Leader, Grove City High School, Grove City, OH, 08/2019 - 06/2021, Section Leader in Advanced Women’s Chorus and Top-Level Choir (Chorale) Oversaw section within choir meetings Ran section rehearsals
- Choir President, Grove City High School, Grove City, OH, 08/2019 - 06/2020, President of Advanced Women’s Chorus Oversaw choir rehearsals Ran rehearsals when director was out Worked alongside director in running the choir
Timeline
Delivery Expert
Dominos
06.2024 - 08.2024
Intern
Hope4Recovery
05.2024 - 10.2024
Delivery Expert/ Customer Service Representative
Dominos
05.2023 - 08.2023
Front Desk Manager
Student Wellness Center
09.2022 - Current
Cashier
Odenton ACE Hardware
05.2022 - 08.2022
Clerk
Anthony Thomas Shoppe
11.2020 - Current
Crew Member
Raising Cane’s
11.2019 - 02.2020
Candidate for Bachelor of Arts and Science - Forensic Psychology
Tiffin University
Enrolled as Post-Secondary/College Credit Plus Student -
Columbus State University
Candidate for Bachelor of Arts and Science in Psychology - Psychology
Ohio State University
High School Diploma -
Grove City High School
Similar Profiles
Nahzi SalihNahzi Salih
Supervisor of Operations at Student Wellness CenterSupervisor of Operations at Student Wellness Center
Prya RadhakrishnanPrya Radhakrishnan
Business Operations Staff at Student Wellness CenterBusiness Operations Staff at Student Wellness Center
Kaya M. OzekinKaya M. Ozekin
Facility Supervisor at CU Denver Student Wellness CenterFacility Supervisor at CU Denver Student Wellness Center