Mason Hatfield
Indianapolis,IN
Summary
Developed leadership and customer service skills in high-paced rental environment, looking to transition into new field. Demonstrates expertise in team management and operational efficiency, ensuring smooth processes and customer satisfaction. Aiming to leverage these transferrable skills in new and dynamic role.
Overview
4
4
years of professional experience
Work History
Branch Rental Manager
Penske Truck Leasing
04.2024 - Current
- Facilitated smooth interdepartmental collaboration for the seamless execution of daily operations, special projects, and events.
- Navigated challenging market conditions to maintain consistent revenue growth through strategic decision-making and adaptability.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Delivered exceptional customer experiences by consistently meeting or exceeding expectations in terms of service quality and speed of delivery.
Consumer Operations Manager
Penske Truck Leasing
03.2023 - 04.2024
- Supervised staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Sales and Operations Management Trainee
Penske Truck Leasing
11.2022 - 03.2023
- Collaborated with cross-functional teams for successful project execution and on-time delivery.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation.
- Enhanced team productivity through effective delegation and time management strategies.
Groundskeeper
Swan Lake Resort
02.2022 - 11.2022
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Management Trainee
Weidner Property Management
07.2021 - 02.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Bachelor of Science - Finance
Ball State University
Muncie, IN05-2021
Skills
- Staff training and development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Branch Rental Manager
Penske Truck Leasing
04.2024 - Current
Consumer Operations Manager
Penske Truck Leasing
03.2023 - 04.2024
Sales and Operations Management Trainee
Penske Truck Leasing
11.2022 - 03.2023
Groundskeeper
Swan Lake Resort
02.2022 - 11.2022
Management Trainee
Weidner Property Management
07.2021 - 02.2022
Bachelor of Science - Finance
Ball State University
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