Mhairi Miller
Vinton,VA
Summary
As the key-carrying MOD and Associate Support Department Supervisor, I am dedicated to providing outstanding customer service and inspiring my colleagues to uphold the same standard. I am recognized as a reliable advocate for our staff, offering support and guidance from the orientation phase onward, and fostering an environment conducive to the growth and development of both current and future leaders within our organization. I lead my team in becoming flexible problem solvers, consistently seeking ways to accommodate our customers and surpass their service expectations.
Overview
4
4
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Roanoke, VA
05.2021 - Current
- ASDS, D26,27,28,31 and 94 Supervisor
- Established goals for each team member and monitored progress towards those objectives. Mentored employees in management of complicated sales, complex issues and difficult customers.
- Monitored sales performance through the analysis of Store Pulse.
- Conduct new hire orientations to provide company information and establish standards of performance. Arrange onboarding sessions for new hires to facilitate seamless integration.
- Streamlined flow of work-related issues by effectively mediating between leadership and associates. Create and implement employee retention strategies.
- Support the implementation of employee engagement programs such as EFC, VOA, and Team Depot.
- Create and manage job requisitions to maintain staffing needs. Manage labor hour schedules.
- Performed root cause analysis on recurring issues in order to develop solutions that prevent future occurrences.
- Monitored service desk and OFA performance and productivity standards, ensuring that all associates met or exceeded expectations.
- Analyzed metrics and customer feedback surveys in order to measure satisfaction levels, and identify areas for improvement.
Flooring Specialist
The Home Depot Inc
Roanoke, VA
11.2020 - 04.2021
- Guided customers in identifying suitable flooring options based on preferences and needs.
- Expanded knowledge base to include a range of flooring types like vinyl, laminate, hardwood, and tile.
Education
High School Diploma -
Kenmore East Senior High School
Tonawanda, NY06-1987
Some College (No Degree) -
University of Buffalo
Buffalo, NYSkills
- Customer focus
- Drives engagement
- Balance stakeholders
- Effective communication
- Develops talent
- Resourcefulness
- Situational adaptability
- Drives accountability
Accomplishments
- 9/2025 Regional Vice President recognition for Hurricane Helene
- 5/27/22 Regional Vice President recognition
Timeline
Department Supervisor
The Home Depot Inc
05.2021 - Current
Flooring Specialist
The Home Depot Inc
11.2020 - 04.2021
High School Diploma -
Kenmore East Senior High School
Some College (No Degree) -
University of Buffalo
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Charles CalderonCharles Calderon
Night Operations Assistant Store Manager at The Home Depot IncNight Operations Assistant Store Manager at The Home Depot Inc
Gage TannerGage Tanner
Lumber Associate at The Home Depot IncLumber Associate at The Home Depot Inc
DAVID BILLMANDAVID BILLMAN
Department Supervisor at The Home Depot IncDepartment Supervisor at The Home Depot Inc
Wilbur SilvesterWilbur Silvester
Commercial Driver/Maintenance Mechanic at Hyper DriveCommercial Driver/Maintenance Mechanic at Hyper Drive