Mhamed Moulai
Rochester,MN
Summary
Adept at ensuring operational efficiency, I excelled at Trinity Health by enhancing customer satisfaction and streamlining administrative processes. Mastering database entry and telephone etiquette, I significantly contributed to maintaining confidentiality and achieving financial efficiency. My proactive participation in HIPAA compliance training underscores my commitment to regulatory adherence and patient privacy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Imaging Specialist
Trinity Health
10.2024 - 06.2025
- Coordinated with other departments to ensure seamless communication between teams during projects.
- Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.
- Maintained accurate records of projects completed, streamlining future reference for client requests.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Continuously sought opportunities for professional growth through training programs and workshops aimed at enhancing skills relevant to the Imaging Specialist role.
- Converted documents from one application to another.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
OR Clerk/Patient Service Representative
Trinity Health
10.2021 - 10.2024
- Maintained organized filing systems for patient records, ensuring accessibility and compliance with regulations.
- Performed routine inventory checks for office supplies, facilitating timely reordering to prevent shortages.
- Supported scheduling efforts by coordinating appointments and managing calendars for multiple staff members.
- Processed incoming and outgoing correspondence, ensuring accurate distribution and timely responses.
- Communicated effectively with patients regarding appointment details, resulting in improved attendance rates.
- Facilitated communication between departments to enhance workflow and resolve any administrative issues.
- Collected and processed patient payments, ensuring accurate records and adherence to financial policies.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software EPIC and Soft to create reports, labels, forms.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Delivered messages and ran errands.
- Trained new staff on administrative procedures, enhancing team performance and service quality.
- Assisted with scheduling follow-up appointments according to provider availability.
Mail Clerk
USPS
02.2020 - 10.2021
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Dispatch Coordinator
First Transit
04.2016 - 12.2019
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization
Banker
Bremer Bank
03.2009 - 03.2016
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients
Banker
Wells Fargo
03.2001 - 03.2009
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Facilitated community outreach programs to increase brand visibility and trust within local community.
- Managed high-value accounts, ensuring personalized service that resulted in maintained balances and satisfied clients.
Education
Interpreter And Translation - Language Interpretation And Translation
University of Minnesota
Minneapolis, MNCertificate - Accountability
Accountability
Oran Algeria High School Diploma - Mathematics
Akid Lotfi
Oran , Algeria Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Prioritization
- Confidentiality
- Handling payments
Languages
4,4,5
Certification
Interpreter certification
High School diploma
Timeline
Imaging Specialist
Trinity Health
10.2024 - 06.2025
OR Clerk/Patient Service Representative
Trinity Health
10.2021 - 10.2024
Mail Clerk
USPS
02.2020 - 10.2021
Dispatch Coordinator
First Transit
04.2016 - 12.2019
Banker
Bremer Bank
03.2009 - 03.2016
Banker
Wells Fargo
03.2001 - 03.2009
Interpreter And Translation - Language Interpretation And Translation
University of Minnesota
Certificate - Accountability
Accountability
High School Diploma - Mathematics
Akid Lotfi