MIKE HAYNES
Chicago,IL
Summary
I am a dedicated and skilled transit data system professional with transportation analysis and systems development experience. A business development strategist recognizing key partnerships and integrations. Best known for bringing an unparalleled level of passion and knowledge in all aspects of transportation technology through creative development, data analysis and presentation of results.
Overview
25
25
years of professional experience
Work History
Program/Product Manager
Genfare
Elk Grove Village, IL
01.2023 - Current
- Managed an $8 million deployment of Ticket Vending Machines (TVM) (32) and faregates (28) as part of a multi-year $65 million project in Miami, FL.
- Managed design and development of new TVM, coordinating offshore software development and third-party design and manufacturing processes.
- Led eight simultaneous farebox installations and SaaS backend upgrades, overseeing installs across agencies ranging from 20 to 250 vehicles.
- Collaborated with team to overhaul return material authorization (RMA) process within first 45 days, utilizing Smartsheet for implementation.
Performance Practice Lead
Transpro Consulting
Remote
01.2022 - 01.2023
- Principal lead of TransDASH division leading the deployment of an industry transit performance dashboard.
- Monthly Business Review Process - Developed and outlined ten transit outcomes and over 75 transit KPIs while managing the contracting of eight transit agency clients.
- Created automated workflows for survey data analysis from external sources.
- Oversaw GCRTA performance management projects. - Lead project manager for Greater Cleveland Transit Authority performance mgt support.
Director, Business Improvement
Transdev North America
Lombard, IL
01.2019 - 01.2022
- Scheduled analysis - Developed processes to extract data from third-party systems (CleverDevices, raw GPS) for on-time performance reporting, created improved schedules (Optibus) to mitigate OTP liquidated damages.
- Safety Metrics - Back-end data overhaul of key safety metrics, AFR, IFR, Lytx driver behavior data and COVID exposure and vaccine data (SQL Server integration to the data team for dashboard creation in PowerBI), also includes a Lytx video clip retention management system.
- Improved service delivery and operational processes at various remote locations.
- Acted as senior ITS technologist across the enterprise, focusing on data solutions, integration, and analysis.
Manager, Transit Systems Support
Chicago Transit Authority
Chicago, IL
01.2014 - 01.2018
- Managed Bus Intelligent Transportation Systems (ITS) including BusTracker, shelter signs, and computer aided dispatch (CAD) system to enhance operational efficiency.
- Conceived, contracted and implemented a CAD upgrade on 1,800 buses, a $9M project.
- Oversaw portfolio of 10+ projects for upgrades, new development, and communications equipment deployment, ensuring effective contract management and daily support of complex systems.
- Developed data analysis for real-time systems, delivering end-to-end integration solutions while managing over 6TB of data across Oracle and SQL Server databases.
- Supervised three direct reports in agile software development and project management.
- Also, supervised over ten dotted-line systems analysts, field-techs and developers provided through three vendor contracts totaling $10M annually.
Senior Project Manager, Transit Systems Support
Chicago Transit Authority
Chicago, IL
01.2009 - 01.2013
- Delivered comprehensive support for APC / AVAS / RTBM data structures and administration, enhancing performance management, maintenance, operations, planning, legal, and customer service.
- Merged Automated Vehicle Monitoring (AVM) system with Maintenance Management Information System (MMIS), streamlining operational oversight.
- Led systems management of the next bus prediction application.
- Created data structures and conducted analysis as lead data architect, facilitating effective bus performance management.
- Facilitated project activities to ensure effective collaboration and completion. to ensure timely completion and stakeholder satisfaction., technical development, logistics and deployment of 250 LED shelter signs.
Project Manager, Transit Systems Support
Chicago Transit Authority
Chicago, IL
01.2006 - 01.2009
- Developed Real-Time Bus Management (RTBM) web-based system and trained Bus Service Management, Control Center, and field staff, improving real-time operational capabilities.
- Created and managed processes to convert Automated Voice Annunciation System (AVAS) data into actionable insights, enhancing operational efficiency of bus transit system.
- Developed headway metrics to capture bus bunching and big gaps in service, which led to a 35% reduction in the gaps and bunching.
- Managed administration, data quality, and processing of over 3M records daily by developing Oracle PL/SQL routines, ensuring data integrity and reliability.
Project Coordinator APC/IT
Chicago Transit Authority
Chicago, IL
01.2002 - 01.2006
- Led implementation of Automatic Passenger Counter (APC) system on 450+ buses, enhancing data collection capabilities, and supported project management of AVAS on 2,000 buses, improving passenger information systems.
Senior Transportation Analyst
Mitretek Systems (now Noblis)
Washington, DC
01.2001 - 01.2002
- Collaborated with US Department of Transportation ITS Joint Program Office to analyze data and conduct research supporting transportation initiatives.
Visiting Instructor
Lafayette College
Easton, PA
01.2001
- Developed and delivered courses on Introduction to Transportation Systems and Advanced Systems Analysis, enhancing student understanding of complex transportation concepts.
Education
MSCE - Transportation Engineering
University of Texas
Austin, TX12-2000
BS - Civil Engineering with Honors
Lafayette College
Easton, PA05-1999
Skills
- AVL Tracking Technologies
- Automatic Vehicle Monitoring
- GTFS & GTFS-RT
- Oracle PL/SQL
- Computer Aided Dispatch
- Technology Deployment
- Shelter Sign Deployment
- SQL Server
- API Integration (REST/SOAP)
- Transit Signal Priority (TSP)
- Transit Planning
- Python
- ITS Implementation
- Transit financial reporting
- Safety data analysis
- Linux
- Schedule Analysis (Optibus)
- Application Development
- Lytx Video & API
- API Integration
- Business Development
- Management & Mentoring
- Systems Engineering
- Excel Extraction
- Smartsheet Project Mgmt
- Software as a Services SaaS
- Field Installation
- SAP/ERP
Accomplishments
Mass Transit Magazine Top 40 Under 40 (2016)
Timeline
Program/Product Manager
Genfare
01.2023 - Current
Performance Practice Lead
Transpro Consulting
01.2022 - 01.2023
Director, Business Improvement
Transdev North America
01.2019 - 01.2022
Manager, Transit Systems Support
Chicago Transit Authority
01.2014 - 01.2018
Senior Project Manager, Transit Systems Support
Chicago Transit Authority
01.2009 - 01.2013
Project Manager, Transit Systems Support
Chicago Transit Authority
01.2006 - 01.2009
Project Coordinator APC/IT
Chicago Transit Authority
01.2002 - 01.2006
Senior Transportation Analyst
Mitretek Systems (now Noblis)
01.2001 - 01.2002
Visiting Instructor
Lafayette College
01.2001
MSCE - Transportation Engineering
University of Texas
BS - Civil Engineering with Honors
Lafayette College