Breyahnna R. Coleman
Dallas
Summary
Organized professional with extensive experience in customer service, training, and public-facing roles. Strong communicator with proven ability to multitask in fast-paced environments, resolve conflicts efficiently, and provide positive, service-oriented experiences.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Darden
Addison, TX
05.2025 - Current
- Provided exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Waitress
Gringo’s Mexican Kitchen
Conroe, TX
10.2024 - 05.2025
- Trained new waitstaff on menu knowledge, service protocols, and customer interactions.
- Resolved customer complaints promptly to uphold restaurant reputation for quality service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lifeguard Instructor
City of Plano
Plano, TX
05.2016 - 01.2025
- Instructed lifeguard training courses, ensuring adherence to safety protocols and teaching effective rescue techniques.
- Evaluated trainees' skills through practical assessments, providing constructive feedback to enhance performance.
- Coordinated scheduling of training sessions, optimizing resource allocation and participant attendance for maximum engagement.
- Implemented process improvements in training delivery, enhancing efficiency and effectiveness of instructional methodologies used by staff.
- Implemented new training techniques that led to increased certification rates among course participants.
- Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX05-2026
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Excellent writing proficiency
- Attention to detail
- Strong communicator
- Effective problem-solver
- Leadership qualities
Certification
- CPR
- AED
- First Aid
- Oxygen Administration
- Bloodborne Pathogens
Accomplishments
- Received a Lifesaving Award for successfully performing CPR during an emergency situation, contributing to a positive outcome.
- Dean's List - Sam Houston State University
- Honor Roll- Sam Houston State University
Timeline
Waitress
Darden
05.2025 - Current
Waitress
Gringo’s Mexican Kitchen
10.2024 - 05.2025
Lifeguard Instructor
City of Plano
05.2016 - 01.2025
Bachelor of Science - Psychology
Sam Houston State University