Mia Adkinson
Spokane,WA
Summary
A detail-oriented and customer-focused professional with experience in administrative, hospitality, and high-volume service environments. Skilled in cash handling and front-desk operations. Delivering efficient, friendly customer service as well as demonstrating strong multitasking, communication, and problem-solving skills in fast-paced environments. Currently pursuing a bachelor's degree in business with a minor in digital marketing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sportsbook Ticket Writer
Spokane Tribe Casino
Airway Heights, Washington
10.2025 - Current
- Processed customer bets accurately and efficiently, ensuring a seamless betting experience at Spokane Tribe Casino.
- Assisted customers with betting inquiries, delivering exceptional service to enhance overall customer satisfaction.
- Maintained current knowledge of sports events and betting odds to facilitate informed customer transactions.
- Monitored betting activity to identify potential issues or discrepancies promptly.
- Handled large cash transactions and managed cash drawer with precision and integrity.
- Educated customers on sportsbook rules, policies, and procedures clearly and effectively.
Administration Assistant
Windermere K-2 Realty
Moses Lake, USA
10.2021 - Current
- Provided comprehensive administrative support to management team, facilitating effective operations.
- Maintained an organized filing system for property listings and client documents.
- Managed incoming calls and emails, directing them to appropriate staff to streamline communication.
- Processed client inquiries and provided timely responses to enhance communication.
- Answered incoming calls professionally to ensure positive first impressions.
- Performed data entry tasks accurately within specified timeframes.
Host/Expo
Twigs Bistro And Martini Bar
Spokane, WA
07.2025 - 10.2025
- Greeted incoming guests and addressed inquiries to enhance guest experience.
- Managed over-the-phone reservations to optimize seating arrangements.
- Optimized dining flow by balancing walk-ins and reservations.
- Communicated with the back-of-house to coordinate ample timing of the food and smooth service.
- Verified order accuracy and ensured proper food preparation before delivery to maintain quality service.
- Handled takeout and pick-up orders efficiently.
- Bussed tables and helped with maintaining a clean dining area.
- Performed opening and closing duties.
Receptionist
Windermere Property Management
Moses Lake, USA
11.2022 - 08.2025
- Greeted and assisted clients, addressing inquiries to enhance service experience.
- Managed incoming calls, directing them to appropriate departments efficiently.
- Coordinated communication between tenants and property management teams effectively.
- Updated and recorded customer or client information to maintain accounts.
- Maintained organized filing systems for tenant applications and lease agreements, ensuring easy access to important documents.
- Provided administrative support by efficiently typing letters, filing documents, and scanning and copying materials.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sales Associate
Famous Footwear
Moses Lake, USA
07.2021 - 09.2021
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing displays and restocking merchandise to enhance customer experience.
- Collaborated with team members to achieve daily sales goals and objectives.
- Handled customer inquiries and resolved issues promptly to ensure customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide information on store offerings and assist customers effectively.
- Performed closing duties including counting and reconciling cash till.
Attendant
Oasis Auto Spa
Moses Lake, USA
09.2020 - 07.2021
- Greeted customers, addressed inquiries, and provided assistance to enhance their experience.
- Assisted customers with service selections and provided product knowledge.
- Operated car wash machinery, ensuring optimal functionality to deliver quality service.
- Maintained cleanliness and organization of service areas and equipment.
- Performed laundry duties to ensure cleanliness and organization of linens.
- Managed inventory of cleaning supplies, ensuring timely restocking to maintain service efficiency.
Education
Associates Degree - Arts and Science
Big Bend Community College
Moses Lake, WA06-2024
High School Diploma -
Moses Lake Senior High School
Moses Lake, WA06-2023
Bachelor of Arts - business with a minor in digital marketing
Central Washington University
Ellensburg, WA04-2026
Skills
- Hospitality
- Guest relations
- Customer service
- Cashier skills
- POS software
- Inventory Management
- Merchandise restocking
- Large Cash Handling
- Cleaning
- Data entry
- Google proficiency
- Word proficiency
- Multitasking proficiency
- Organization
- Office management
- Effective communication
- Punctual
Awards
- President's list
- Vice President's list
Languages
English
Certification
- HubSpot Social Media Certification
- HubSpot AI & Marketing
- HubSpot Marketing Analytics
- Food Handlers Card
Timeline
Sportsbook Ticket Writer
Spokane Tribe Casino
10.2025 - Current
Host/Expo
Twigs Bistro And Martini Bar
07.2025 - 10.2025
Receptionist
Windermere Property Management
11.2022 - 08.2025
Administration Assistant
Windermere K-2 Realty
10.2021 - Current
Sales Associate
Famous Footwear
07.2021 - 09.2021
Attendant
Oasis Auto Spa
09.2020 - 07.2021
Associates Degree - Arts and Science
Big Bend Community College
High School Diploma -
Moses Lake Senior High School
Bachelor of Arts - business with a minor in digital marketing
Central Washington University