Summary
Overview
Work History
Education
Skills
SKILLS
AWARDS
Certification
Timeline
Generic

Mia A. Franco

Philadelphia,PA

Summary

Customer Service Associate supporting guests with product selection, ordering, billing, returns, exchanges, and technical support. Handles phone inquiries, accurate information sharing, and database updates to keep service work organized and moving. Brings clear communication and steady follow-through to a customer-facing role.

Overview

1
1
Language
2
2
Certifications
4
4
years of professional experience

Work History

Sales Associate

Nike
Philadelphia, PA
04.2026 - 09.2026
  • Assisted customers with product selection, sizing, and fit questions to support a positive shopping experience.
  • Maintained organized merchandise displays and restocked sales floors to keep products easy to find.
  • Handled cash, card, and mobile payments with attention to accuracy during busy store periods.

Beauty Advisor

Sephora
Philadelphia, Pennsylvania
08.2025 - 02.2026
  • Processed returns and exchanges accurately while maintaining a smooth checkout experience through point of sale systems.
  • Answered telephone calls and routed transfers promptly to keep guest requests moving efficiently.

Customer Service Associate

Target
Philadelphia, Pennsylvania
04.2024 - 07.2025
  • Performed administrative support tasks, including filing paperwork, updating databases, and generating reports in Microsoft Word, Excel, PowerPoint, and Access.
  • Used point of sale systems to support transaction processing and service desk efficiency.
  • Applied phone etiquette and professional communication to handle inquiries with clarity and professionalism.

Customer Service Support

Whole Foods
Philadelphia, Pennsylvania
06.2023 - 03.2024
  • Handle cash, credit, and debit transactions accurately through POS systems.
  • Deliver prompt, courteous support to customers by addressing concerns with professionalism and empathy.
  • Answer incoming calls about product availability, store hours, and locations with clear, helpful information and strong phone etiquette.

Customer Service Associate

HomeGoods
Philadelphia, Pennsylvania
06.2022 - 12.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Processed transactions and inquiries using point of sale systems while maintaining clear, courteous communication.

Education

Bachelor of Science - Public Health

Temple University – College of Public Health
Philadelphia, PA
5 2027

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Access
  • FactSet
  • Microsoft Word
  • Customer service
  • Professional communication
  • Phone etiquette
  • Point of sale systems

SKILLS

Languages: English: Fluent; Spanish: Basic

AWARDS

Awards: Cecil B. Moore Scholarship Fall 2023– Spring 2027

Certification

FEMA IS-42.a: Social Media in Emergency Management

Timeline

Sales Associate

Nike
04.2026 - 09.2026

Beauty Advisor

Sephora
08.2025 - 02.2026

Customer Service Associate

Target
04.2024 - 07.2025

Customer Service Support

Whole Foods
06.2023 - 03.2024

Customer Service Associate

HomeGoods
06.2022 - 12.2022

Bachelor of Science - Public Health

Temple University – College of Public Health