Customer Service Associate supporting guests with product selection, ordering, billing, returns, exchanges, and technical support. Handles phone inquiries, accurate information sharing, and database updates to keep service work organized and moving. Brings clear communication and steady follow-through to a customer-facing role.
Overview
1
1
Language
2
2
Certifications
4
4
years of professional experience
Work History
Sales Associate
Nike
Philadelphia, PA
04.2026 - 09.2026
Assisted customers with product selection, sizing, and fit questions to support a positive shopping experience.
Maintained organized merchandise displays and restocked sales floors to keep products easy to find.
Handled cash, card, and mobile payments with attention to accuracy during busy store periods.
Beauty Advisor
Sephora
Philadelphia, Pennsylvania
08.2025 - 02.2026
Processed returns and exchanges accurately while maintaining a smooth checkout experience through point of sale systems.
Answered telephone calls and routed transfers promptly to keep guest requests moving efficiently.
Customer Service Associate
Target
Philadelphia, Pennsylvania
04.2024 - 07.2025
Performed administrative support tasks, including filing paperwork, updating databases, and generating reports in Microsoft Word, Excel, PowerPoint, and Access.
Used point of sale systems to support transaction processing and service desk efficiency.
Applied phone etiquette and professional communication to handle inquiries with clarity and professionalism.
Customer Service Support
Whole Foods
Philadelphia, Pennsylvania
06.2023 - 03.2024
Handle cash, credit, and debit transactions accurately through POS systems.
Deliver prompt, courteous support to customers by addressing concerns with professionalism and empathy.
Answer incoming calls about product availability, store hours, and locations with clear, helpful information and strong phone etiquette.
Customer Service Associate
HomeGoods
Philadelphia, Pennsylvania
06.2022 - 12.2022
Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Processed transactions and inquiries using point of sale systems while maintaining clear, courteous communication.
Education
Bachelor of Science - Public Health
Temple University – College of Public Health
Philadelphia, PA
5 2027
Skills
Microsoft Word
Excel
PowerPoint
Access
FactSet
Microsoft Word
Customer service
Professional communication
Phone etiquette
Point of sale systems
SKILLS
Languages: English: Fluent; Spanish: Basic
AWARDS
Awards: Cecil B. Moore Scholarship Fall 2023– Spring 2027
Certification
FEMA IS-42.a: Social Media in Emergency Management