Summary
Overview
Work History
Education
Skills
Timeline
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Mia Akers

Fort Knox,KY

Summary

Caring Peer Support Specialist build trust and rapport. Compassionate and empathetic with genuine concern for the well-being of peers. Determined individual with a high level of compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients to meetings and promoting assistance wherever and whenever needed. Motivated Peer Support Specialist dedicated to coaching clients through life changes. Creates customized, structured support plans. Energetic and friendly with strong relationship-building skills.

Overview

5
5
years of professional experience

Work History

Peer Support Specialist

Behavioral services of Louisiana
Lacombe, LA
08.2024 - 12.2024
  • Instilled hope by promoting positive self-disclosure and actively listening to client needs.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Helped individuals overcome harmful drug and alcohol addictions.
  • Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
  • Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
  • Aided individuals by developing wellness plans and advance directives to achieve goals.
  • Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Referred individuals to outside resources and services for additional support.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Coordinated resources to support clients and help each achieve targets.
  • Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
  • Collaborated to set goals and outline steps to achieve objectives.

Cashier

Subway
Lacombe, LA
10.2023 - 12.2023
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.

Warehouse Packer

AFCO Industries
Olmstead, IL
02.2022 - 06.2022
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Created shipping labels with complete details in warehouse management system.
  • Trained new employees regarding warehouse procedures and standards.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
  • Utilized proper techniques for lifting, packing and handling heavy objects.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Installed protective bracing, padding, or strapping, to prevent shifting or damage to items being transported.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Cashier

Mcdonalds
Carbondale, IL
08.2019 - 05.2021
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Carbondale Community High School
Carbondale, IL
05-2016

Some College (No Degree) - Bachelor of Science

Phoenix Online School
Arizona City, AZ

Skills

  • Effective collaboration and interaction
  • Relationship-building skills
  • Positive environment facilitation
  • Community services information
  • Relationship cultivation
  • Interpersonal abilities

Timeline

Peer Support Specialist

Behavioral services of Louisiana
08.2024 - 12.2024

Cashier

Subway
10.2023 - 12.2023

Warehouse Packer

AFCO Industries
02.2022 - 06.2022

Cashier

Mcdonalds
08.2019 - 05.2021

High School Diploma -

Carbondale Community High School

Some College (No Degree) - Bachelor of Science

Phoenix Online School

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Mia Akers