Mia Alvarez
Doral,FL
Summary
Dynamic student with expertise in effective communication, patient engagement, and customer service. Proven ability to foster teamwork and mentor new staff, ensuring smooth operations and enhanced patient experiences.
Overview
7
7
years of professional experience
Work History
Program Scheduler
VITAS Healthcare
Miami, FL
03.2022 - Current
- Handled new referrals received through telephone, email, fax, and website inquiries according to preferences of referral sources in healthcare setting
- Manage daily follow-up activities on various lists of pending patient charts
- Ensure accurate information entry to enhance data integrity
- Engage with patients and families, highlighting same-day appointment access to support timely admissions.
- Communicate hospice services and benefits to patients and families when necessary
- Provide training and mentoring to new team members, as assigned
- Establish and maintain effective relationships with internal and external customers
- Supports coworkers and encourages a sense of teamwork amongst peers
Camp Counselor
Riviera Preparatory School
Miami, FL
06.2021 - 08.2021
- Supervised campers during daily activities and ensured safety protocols were followed.
- Led team-building exercises to promote collaboration and foster friendships among campers.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Assistant Volleyball Coach
Somerset Academy Charter South Miami
Miami, FL
10.2018 - 11.2018
- Facilitated daily practice sessions, focusing on skill development and teamwork.
- Collaborated with head coach to evaluate player performance and improvement areas.
- Mentored athletes in sportsmanship and leadership on and off the court.
Education
Bachelor of Arts - Political Science
Nova Southeastern University
Davie, FL04-2026
High School Diploma -
Coral Reef Senior Highschool
Miami, FL06-2018
Skills
- Effective communication
- Data entry
- Customer service
- Team building
- Patient engagement
- Mentoring new staff
- Time management
- Microsoft Office Suite
- Bilingual (English/Spanish)
- Multitasking
- Active listening
- Problem-solving
Languages
English
Professional
Spanish
Professional
Accomplishments
- 2 year-round Honor roll
- Florida Public Service Association
- Key Club
- Red Cross Club
References
References available upon request.
Timeline
Program Scheduler
VITAS Healthcare
03.2022 - Current
Camp Counselor
Riviera Preparatory School
06.2021 - 08.2021
Assistant Volleyball Coach
Somerset Academy Charter South Miami
10.2018 - 11.2018
Bachelor of Arts - Political Science
Nova Southeastern University
High School Diploma -
Coral Reef Senior Highschool
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