Mia Alvarez
Elizabeth,NJ
Summary
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. I am also very skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand because it was always busy at Wawa and that's just what I had to do. I am also experienced in fast-paced environments and adaptable to last-minute changes. Some would say that I thrive under pressure and consistently earns high marks for work quality and speed, again because of Wawa. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
Customer Service Associate
Wawa
Edison, New Jersey
04.2025 - 08.2025
- Maintained cleanliness and organization of the service area and store shelves.
- Collaborated with team members to ensure timely restocking of merchandise.
- Handled customer complaints professionally and resolved issues promptly.
- Educated customers about promotions and loyalty programs effectively.
- Supported training of new associates in customer service protocols.
- Kept work area neat, clean, and well-stocked at all times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Suggested product solutions based on individual customer needs.
- Assisted customers with product selections and special orders in a friendly manner.
- Maintained cleanliness and organization of the deli counter and surrounding areas.
- Stocked shelves with fresh products, ensuring proper rotation and presentation.
- Collaborated with team members to improve workflow during busy shifts.
Education
Associate of Arts - Culinary Arts
Middlesex County College
Edison, NJ07-2026
Skills
- Food safety standards
- Culinary techniques
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Training support
- Calm under pressure
- Problem-solving
- I have my serv-safe certification
Certification
- I have my Serv-safe foodhandlers certificate.
Languages
Spanish
Limited
Timeline
Customer Service Associate
Wawa
04.2025 - 08.2025
Associate of Arts - Culinary Arts
Middlesex County College
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