Mia Ballard
Boise,ID
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Sodavine
04.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting over 300 customers daily and meeting quality expectations.
- Made and supplied frozen desserts for business, keeping them stocked daily.
Shift Supervisor
Tacotime
07.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Manager
Soda Co.
03.2022 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Biology
Boise State University
Boise, ID05.2027
High School Diploma -
Madison Senior High School
Rexburg, ID05.2023
Skills
- Employee Training and Supervision
- Quality Assessments
- Balance Cash Drawers
- Managing Orders and Deliveries
- Safety
- Dependable and Cooperative
- Cleaning
Certification
Idaho State Food Handlers Permit
Timeline
Crew Member
Sodavine
04.2023 - 08.2023
Manager
Soda Co.
03.2022 - 07.2022
Shift Supervisor
Tacotime
07.2021 - 05.2023
Bachelor of Science - Biology
Boise State University
High School Diploma -
Madison Senior High School
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