Mia Ballinger

Support the Property Manager in overseeing operations for a 350+ unit apartment community serving more than 600 residents. Work closely with residents, vendors, leasing staff, and maintenance teams to keep operations running smoothly and maintain strong resident satisfaction.

• Nominated for Assistant Manager of the Year (AMA)
• Selected as a company mentor, helping train and support new leasing and operations team members
• Manage escalated resident situations and coordinate solutions across maintenance, vendors, and management
• Assist with rent collections, delinquency follow-ups, and lease compliance
• Support leasing performance by guiding prospects through tours, applications, and move-in coordination
• Coordinate vendors and service providers to ensure timely work orders and property upkeep
• Plan and organize community engagement initiatives and resident events, coordinating vendors, logistics, and communication

Work closely with prospective and current residents to guide them through the leasing process and ensure a positive living experience.

• Maintain accurate leasing records, applications, and documentation
• Coordinate maintenance requests and follow up to ensure timely resolution
• Build strong relationships with residents that contribute to renewals and retention
• Conduct property tours and consultations while helping prospects find the right home

• Supported the lease-up of a newly developed multifamily community, helping drive occupancy growth from initial opening through active leasing.
• Played a key role in the lease-up of a new apartment community, conducting tours, securing leases, and building early resident relationships
• Managed high volumes of prospect inquiries while guiding applicants through the full leasing process
• Assisted in marketing and outreach efforts to generate interest in the new community
• Coordinated move-ins and ensured a smooth onboarding experience for new residents
• Maintained accurate leasing documentation and resident files

Worked in a fully remote environment reviewing condominium projects for mortgage eligibility and compliance.

• Analyzed HOA budgets, insurance policies, and documentation for loan program requirements
• Collaborated with loan officers, builders, and internal teams to resolve issues and move projects forward
• Maintained accuracy and compliance with FHA, VA, USDA, and conventional loan guidelines

• Maintained occupancy above 90% through strong leasing performance
• Guided prospects through the full leasing process from tour to move-in
• Organized resident engagement events and community activities

• Helped customers identify vehicles that fit their needs and budget
• Consistently met sales goals while maintaining a positive customer experience
• Managed paperwork, financing coordination, and follow-up communication