Mia Barrett
Dallas,TX
Overview
3
3
years of professional experience
Work History
CVS Specialty Representative (WFH)
CVS Specialty Pharmacy
07.2022 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Clarified customer requests, forwarded product information and answered pharmacy questions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Patient Care Technician 2
Baylor Heart And Vascular Hospital
04.2022 - 09.2023
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Team Lead
Amazon
08.2020 - 01.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
High School Diploma -
Southwest High School
Fort Worth, TX06.2016
Skills
- Customer Service
- Customer Needs Analysis
- Employee Evaluation
- Relationship Building
- Customer Account Management
- Patient Services
- Data Entry
- Phlebotomy
Timeline
CVS Specialty Representative (WFH)
CVS Specialty Pharmacy
07.2022 - Current
Patient Care Technician 2
Baylor Heart And Vascular Hospital
04.2022 - 09.2023
Team Lead
Amazon
08.2020 - 01.2022
High School Diploma -
Southwest High School