Nekiesa Nicole Wilkins

Assisted customers with health insurance inquiries while working remotely. Supported communication with customers through inbound and outbound calls to resolve insurance questions. Reviewed customer information to deliver precise details about insurance eligibility and benefits.

• Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
• Assisted in troubleshooting technical issues, enhancing overall customer satisfaction.

• Assisted with training new cashiers and customer service team members to increase speed of onboarding.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Assisted cashiers with resolving customer complaints and inquiries.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Analyzed sales data reports to identify trends in customer buying habits.
• Tracked company inventories, moved excess stock, and arranged products to improve sales.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Managed cash drawer accurately, ensuring balanced end-of-shift reports.
• Maintained cleanliness and organization of cashier area to enhance customer experience.

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Utilized warehouse management system to accurately track and update inventory records.
• Used scanners to quickly locate and track items in warehouse
• Inspected and verified orders before shipping them to customers for accurate deliveries
• Collaborated with team members to achieve daily pick and pack goals
• Operated handheld scanners to accurately pick and locate items in high-volume warehouse environment.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Monitored areas for security issues and safety hazards.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.
• Increased customer loyalty and retention.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
• Received and processed customer payments
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
• Trained team members on cash register operation and cash handling.