Summary
Overview
Work History
Education
Skills
Timeline
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Mia Bernabe

Austin,TX

Summary

Results-driven fulfillment professional with proven expertise in inventory management, order processing, and logistics coordination. Strong focus on team collaboration and adaptability ensures smooth operations and efficient problem-solving. Skilled in optimizing workflows, maintaining high standards, and driving productivity. Reliable and flexible, consistently meeting organizational goals and adapting to dynamic demands.

Overview

8
8
years of professional experience

Work History

Fulfillment Expert

Target
10.2024 - Current
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
  • Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Personal Shopper

HEB Grocery Store
10.2020 - 09.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Cashier/kitchen

P. Terry's Burger Stand
06.2017 - 01.2020
  • Operated POS cash register, handling an average of number transactions on average daily
  • Gained recognition for providing efficient service and a high degree of accuracy
  • Solved complaints by customers and issued credits for returned merchandise
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Assisted in the kitchen if needed

Education

High School Diploma -

Juan Navarro High School
Austin, TX
05.2019

Skills

  • Customer service excellence
  • Upselling
  • Negotiation skills
  • Good communication skills
  • Creative
  • Positive attitude

Timeline

Fulfillment Expert

Target
10.2024 - Current

Personal Shopper

HEB Grocery Store
10.2020 - 09.2024

Cashier/kitchen

P. Terry's Burger Stand
06.2017 - 01.2020

High School Diploma -

Juan Navarro High School

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Mia Bernabe