Mia Boisseau
Brooklyn,NY
Summary
Dynamic professional with expertise in training coordination and customer relationship management at Sugared And Bronzed. Successfully enhanced service quality and employee performance through effective communication and problem-solving skills. Proven track record in managing inventory and schedules, delivering impactful training sessions, and fostering strong client relationships. Passionate about driving excellence and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Regional Trainer
Sugared And Bronzed
New York, New York
06.2025 - Current
- Delivered training sessions on beauty techniques and product usage.
- Coordinated training schedules for multiple locations within the region.
- Evaluated employee performance to provide constructive feedback and support.
- Provided feedback to participants regarding their performance during the training sessions.
- Assessed employee performance in order to identify areas of improvement.
- Prepared and presented detailed reports on training progress to senior management.
Service Technician
Sugared And Bronzed
New York, New York
04.2022 - 05.2025
- Kept detailed records of client visits, treatments performed, and product purchases. Educated clients on product usage and aftercare for improved satisfaction.
- Developed strong client relationships through attentive listening and responsive service. Resolved customer complaints quickly to enhance overall service quality.
- Maintained cleanliness of treatment room and equipment between appointments. Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Managed inventory levels and coordinated stock replenishment activities. Organized inventory supplies according to established protocols.
- Completed opening and closing duties to facilitate business operations. Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
Education
Esthetics
Christine Valmy
New York, NY03-2022
High School Diploma -
James Madison High School
Brooklyn, NY06-2021
Skills
- Customer relationship management
- Training coordination
- Inventory management
- Effective communication
- Problem solving
- Schedule organization
Certification
- Licensed Esthetician
Timeline
Regional Trainer
Sugared And Bronzed
06.2025 - Current
Service Technician
Sugared And Bronzed
04.2022 - 05.2025
Esthetics
Christine Valmy
High School Diploma -
James Madison High School