Mia Bottino
Grand Rapids
Summary
Dedicated phlebotomist bringing valuable experience in clinical and administrative functions. Known for reliable and compassionate support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and ensuring safety and compliance with protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Quest Diagnostics
Grand Rapids, MI
01.2026 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control measures during procedures.
- Prepared specimens for laboratory analysis, adhering to established quality standards.
- Provided compassionate care to patients during procedures, addressing concerns to enhance their experience.
Phlebotomist
Corewell Health
Grand Rapids, MI
07.2023 - 12.2025
- Maintained accurate patient records and specimen tracking in laboratory information systems.
- Trained new staff on proper phlebotomy techniques and safety practices.
- Collaborated with healthcare teams to optimize workflow and enhance patient experience.
- Processed and prepared specimens for analysis, ensuring compliance with safety protocols.
- Collected blood samples using standard venipuncture techniques to ensure accuracy and patient comfort.
Dietary Staff Member
Heather Hills Assisted Living
Grand Rapids, MI
11.2022 - 06.2023
- Prepared and delivered nutritious meals adhering to dietary guidelines for residents.
- Developed positive relationships with residents, enhancing their dining experience through personalized service.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Collaborated with healthcare staff to monitor residents' dietary needs and preferences.
- Managed table assignments and ensured timely food delivery for optimal guest satisfaction.
Member Service Representative
MVP Athletic Club
Grand Rapids, MI
05.2022 - 08.2022
- Provided exceptional customer service to members, addressing inquiries and resolving issues effectively.
- Assisted in onboarding new members, explaining club policies and services to enhance their experience.
- Managed membership renewals and cancellations, ensuring accuracy and compliance with organizational procedures.
- Collaborated with team members to promote fitness programs and special events, increasing member engagement.
Tag Checker
Forest Hills Park Association
Grand Rapids, MI
06.2021 - 08.2021
- Managed guest check-in process, ensuring accuracy and efficiency in registration.
- Resolved customer inquiries promptly, enhancing overall guest satisfaction and experience.
- Maintained a clean, professional appearance of the check-in area to create a welcoming environment for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
Education
Bachelor of Science - Biology
Grand Valley State University
Allendale, MI05-2027
Bachelor of Science - Biology
Aquinas College
Grand Rapids, MIHigh School Diploma -
Forest Hills Northern High School
Grand Rapids, MI05-2023
Skills
- Medical terminology knowledge
- Phlebotomy
- Specimens collection and processing
- Adaptable
- Customer service
- Compassionate patient care
Certification
- CPT - Certified Phlebotomy Technician (NHA)
- CCMA - Certified Clinical Medical Assistant (NHA)
Timeline
Phlebotomist
Quest Diagnostics
01.2026 - Current
Phlebotomist
Corewell Health
07.2023 - 12.2025
Dietary Staff Member
Heather Hills Assisted Living
11.2022 - 06.2023
Member Service Representative
MVP Athletic Club
05.2022 - 08.2022
Tag Checker
Forest Hills Park Association
06.2021 - 08.2021
Bachelor of Science - Biology
Grand Valley State University
Bachelor of Science - Biology
Aquinas College
High School Diploma -
Forest Hills Northern High School