Mia Burton
Bloomington,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and loyal. Proponent of team-based sales efforts.
Overview
9
9
years of professional experience
Work History
Sales Representative
Rogers Group Inc
Bloomington, IN
04.2019 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Researched competitors' products, prices, and sales techniques.
- Conducted market research to identify potential customers and their needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
Customer Service Representative
VCNA Prairie Material
Mooresville, IN
06.2015 - 03.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts -
Franklin College
Franklin, IN12-2018
Skills
- Account Management
- Sales Forecasting
- Business Development
- Customer Service
- Customer Retention
- Lead Generation
- Revenue Generation
- Relationship Building
- Negotiation Tactics
- Complex Problem-Solving
Timeline
Sales Representative
Rogers Group Inc
04.2019 - Current
Customer Service Representative
VCNA Prairie Material
06.2015 - 03.2019
Bachelor of Arts -
Franklin College