Mia Butler-Ventura
New York,NY
Summary
Highly analytical and determined college student with a passion for creativity, I bring a unique blend of skills and motivation to any project. Eager to apply my strong analytical abilities to problem-solving and time management , I am committed to achieving excellence in every task. My motivation and creative mindset drive me to explore innovative solutions and contribute positively to team dynamics. Excited to leverage my academic knowledge and determination to make meaningful contributions in a challenging environment.
Overview
2
2
years of professional experience
Work History
Team Member/Trainer
Shake Shack
New York, NY
12.2022 - 12.2023
- Prepared raw food materials to cook menu items to feed 1,000 customers a day while following procedures for safe food preparation and handling.
- Performed opening and closing duties such as cleaning work areas and restocking shelves.
- Maintain high customer service standards during high volume, rapidly changing environment.
- Maintained a neat, organized, and safe working environment.
- Organized and managed inventories.
- Monitored waste levels throughout shift and reported discrepancies to management immediately.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Use communication skills to resolve complaints quickly and professionally.
- Aided in training other members on the company and different stations.
Front Desk Receptionist
Refinery29
New York, NY
09.2021 - 09.2022
- Sent 25-30 emails daily demonstrating a mastery of written communication and attention to detail.
- Creating a more efficient workspace by proactively anticipating department needs.
- Investigated and analyzed client complaints to identify and resolve issues.
- Maintained communication between staff.
- Provided customer service by answering incoming calls and responding to inquiries.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Bachelor of Arts - English
CUNY Hunter College
New York, NY05.2024
High School Diploma -
Richard R Green HS of Teaching
06.2020
Skills
- Interpersonal Communication
- Written Communication
- Problem Solving
- Time Management
- Customer Service
- Marketing
- Word Processing
- Hospitality Services
- Team Collaboration
Timeline
Team Member/Trainer
Shake Shack
12.2022 - 12.2023
Front Desk Receptionist
Refinery29
09.2021 - 09.2022
Bachelor of Arts - English
CUNY Hunter College
High School Diploma -
Richard R Green HS of Teaching