Mia Calderon
Greeley,CO
Overview
6
6
years of professional experience
Work History
Operations Supervisor
TBK Bank SSB
04.2023 - Current
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- All basic teller duties such as cash handling, debits, credits, and debit card inquires.
Client Service Associate
TBK Bank SSB
03.2021 - 04.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Special Education Paraprofessional
Letford Elementary School
12.2017 - 02.2019
- Enhanced students learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Coordinated with teachers to create inclusive lesson plans that addressed diverse needs of all learners within classroom settings.
Education
Associate of Arts - Psychology
Aims Community College
Greeley, CO05.2019
Skills
- Cash handling expertise
- Professionalism and Ethics
- Banking Product Knowledge
- Peer Mentoring
- Effective commination
- Customer Relationship Management
- Stress Tolerance
- Training and mentoring
- Sales and Cross-selling Aptitude
Timeline
Operations Supervisor
TBK Bank SSB
04.2023 - Current
Client Service Associate
TBK Bank SSB
03.2021 - 04.2023
Special Education Paraprofessional
Letford Elementary School
12.2017 - 02.2019
Associate of Arts - Psychology
Aims Community College
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