Mia Carroll
Henderson,NV
Summary
I am a Seasoned Server with over 7 years of Proficiency, enhancing Dining experiences through exceptional hospitality in Customer Service. Working with strong Multitasking and Communication Skills, ensuring my role as an Efficient and Hard Working Individual that brings a fresh and go-getting, positive attitude to new spaces. I am an adaptable and dependable person, who carries passion of Leadership and Success to strive for from one work place to the next. With that I am dedicated to finding the right Team who shares the same Loyalties and Dedication to continue the growth of knowledge and Excellent Customer Service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Country Club Server
brentwood country club
Santa Monica, California
05.2024 - 03.2026
- Trained to handle multiple tables during high volume hours to provide high-quality service.
- Maintained a 98% positive guest feedback and Increased daily revenue through strategic upselling.
- Trained and qualified to lead teams, coordinate new menu specialties, and knowledgeable of Front and Back of house responsibilities.
- Trained Retention of Member/ Customer information such as names, member numbers, and personalized requests that delivers the experience of Fine-Dining etiquette.
- Specialized training in opening duties such as starting up the POS System, organizing appropriate supplies for service, restocking, setting table areas, and presenting daily specials for order preparation.
- Exceptional communicating skills that delivers Food and Beverage orders to the kitchen and bar, ensuring the correct member account numbers are charged for billing.
- Polished with a professional demeanor with clear critical thinking skills that reflect conflict resolution in times of high volume service under pressure.
Barista Shift Supervisor
Starbucks
Redondo Beach, California
09.2023 - 04.2024
- Supervised daily operations, ensuring product quality standards for optimal customer experience.
- Trained new baristas on beverage preparation, customer service, and safety protocols.
- Managed inventory levels by placing supply orders as necessary.
- Implemented efficient workflows, reducing wait times and improving service speed during busy shifts.
- Closed store by performing cash counts, restocking shelves, and cleaning work areas.
- Executed opening duties, including setup of espresso machines for daily operations as well as monitored stock levels of coffee beans, syrups, cups, lids, and other essential supplies.
Restaurant Server
Patrick Malloys
Hermosa Beach, California
04.2022 - 10.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Efficiently managed multiple tables during peak service hours.
- Recommended menu items and specials, enhancing guest satisfaction and dining experience.
- Maintained positive relationships with co-workers and customers through effective communication.
- Attended to guest needs promptly, ensuring satisfaction throughout dining experience.
- Executed opening and closing checklists, ensuring smooth and efficient restaurant operations.
- Greeted and seated customers promptly, creating welcoming first impressions.
Restaurant Server
Islands Fine Burgers and Drinks
Carlsbad, California
05.2021 - 03.2022
- Attended to guests' needs promptly, enhancing overall dining satisfaction.
- Managed multiple tables efficiently during peak service hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained professionalism and approachability to foster guest inquiries and encourage orders.
- Gathered guest feedback on food quality, addressed concerns, and provided additional items and beverage refills.
- Set up tables in between patrons to reduce wait times.
- Trained and experienced in running and expediting food, bussing tables, and providing excellent customer service.
Education
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2019
Skills
Certified in SafeServe Food Handlers and TIPS
Proficient with software such as Jonas, Toast, Aloha, and Square
Section Management (Handling large, multi-table sections and high volume covers)
Upselling Ability
Cash handling such as cash and split-check management
Inventory and restocking
Menu and Allergen Knowledge
Proficient with front-of-house platforms like OpenTable and Resy
Knowledge in Specialized Service of coursing, wine pairing and formal guest ettiequte
Team Collaboration
Certification
- ANAB Food Handlers Certification
Timeline
Country Club Server
brentwood country club
05.2024 - 03.2026
Barista Shift Supervisor
Starbucks
09.2023 - 04.2024
Restaurant Server
Patrick Malloys
04.2022 - 10.2023
Restaurant Server
Islands Fine Burgers and Drinks
05.2021 - 03.2022
High School Diploma -
Redondo Union High School