Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Carter

Parkville,MD

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience

Work History

Sales Associate + Sales Lead

BrightSide Boutique & Art Studio
Baltimore, USA
01.2022 - Current
  • Greeting customers with a welcoming attitude
  • Driving sales through product knowledge, friendly communication, and current promotions
  • As well as completing other tasks such as Cleaning, Transferring products from store to store, and ensuring all paper money is accounted for

Program Assistant

U.S. Dream Academy
Baltimore, MD
01.2024 - 05.2024
  • Assist with daily program implementation, including prep of materials and snacks, student transitions, and activity facilitation.
  • Provide academic support, including homework help and assistance with online learning platforms.
  • Supervise students and ensure their safety at all times.
  • Maintain attendance records and other documentation in Salesforce.
  • Support behavior management and classroom order.
  • Assist with field trips, enrichment events, and mentor meetings.
  • Help administer pre- and post-academic assessments and generate reports.
  • Support student recruitment and family engagement efforts.
  • Maintain a clean and organized learning environment.
  • Strong communication and interpersonal skills, especially with youth.
  • Classroom management and group facilitation experience.
  • Ability to multitask and stay organized in a fast-paced setting.

Mentor Coordinator

U.S. Dream Academy
Baltimore, MD
06.2024 - 03.2025

Community Outreach & Partnerships Volunteer Recruitment & Retention Match Management & Support Center & Program Support

  • Represent the Dream Academy at community and corporate events
  • Build and maintain relationships with local partners, including schools, churches, and nonprofits.
  • Recruit and screen mentors and volunteers using established policies.
  • Develop recruitment plans, leveraging social media and partnerships.
  • Maintain strong communication with mentors, encouraging commitment and retention.
  • Offer quarterly supplemental mentor training.
  • Ensure high mentor attendance and promote multi-year participation.
  • Match mentors and mentees using criteria, interviews, and personal knowledge.
  • Support matches during sessions, supervise mentor interactions, and follow up as needed.
  • Monitor curriculum use (DreamJourney, DreamCommunity).
  • Oversee match closures and conduct exit interviews.
  • Complete monthly mentoring reports and track all activities in MentorCloud.
  • Assist with center events, student recruitment, and fundraising initiatives.
  • Collect and organize mentor documentation.
  • Collaborate on quarterly reports with the Center Director.

Prop Master, Crew Chief

Baltimore Center Stage
Baltimore, USA
11.2023 - 04.2024
  • Designing props accurately reflects the vision of the production and enhances the storytelling
  • Responsibilities include sourcing or creating props, and maintaining their quality and condition throughout performances

Volunteer Summer Camp Counselor

Langston Hughes Business & Community Resource Center
Baltimore, USA
06.2018 - 08.2018
  • Planned, led, and implemented summer camp and after-school programs for children ages K-8

Education

Standard High School Diploma - Stage Design and Production

Baltimore School for The Arts
Baltimore, MD
05.2022

Skills

  • Creative Problem Solving
  • Affective Communication
  • Positive Attitude
  • De-escalation Trained (Children Under 12)
  • Willingness to Learn
  • Behavior Technician Training
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling

Timeline

Mentor Coordinator

U.S. Dream Academy
06.2024 - 03.2025

Program Assistant

U.S. Dream Academy
01.2024 - 05.2024

Prop Master, Crew Chief

Baltimore Center Stage
11.2023 - 04.2024

Sales Associate + Sales Lead

BrightSide Boutique & Art Studio
01.2022 - Current

Volunteer Summer Camp Counselor

Langston Hughes Business & Community Resource Center
06.2018 - 08.2018

Standard High School Diploma - Stage Design and Production

Baltimore School for The Arts
Mia Carter