Mia Castillo
Round Lake,Illinois
Summary
Diligent College Student focused on Nursing and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Dockers
Dockers Restaurant
Fox Lake, IL
06.2022 - Current
- Complied with health department regulations regarding sanitation standards when handling food items.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Team Member
Target
Mundelein, IL
08.2021 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Upheld high standards of productivity and quality in operations.
- Addressed customer needs, responding to specific requests.
- Answered phone calls regarding inquiries about products or services.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Worked closely with human resources to support employee management and organizational planning.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05-2020
Associate of Arts - Nursing
College of Lake County
Grayslake, ILSkills
- Relationship Building
- Communication
- Calm Under Pressure
- Decision-Making
- Verbal Communication
- Critical Thinking
- Social Perceptiveness
- Training & Development
- Guest Engagement
- Positive and Professional
- Time Management
- Teamwork and Collaboration
- Conflict Resolution
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dockers
Dockers Restaurant
06.2022 - Current
Team Member
Target
08.2021 - Current
High School Diploma -
Mundelein High School
Associate of Arts - Nursing
College of Lake County
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