Mia Catapano

As a Public Service Clerk at the Middle Country Public Library I work with the librarians on the reference desks to assist patrons with a number of tasks and questions. I am frequently providing efficient assistance with locating materials and resources as well as helping patrons with technology both in person and over the phone. I often have to conduct research to find answers to the complex questions that patrons have asked. I have gained skills of working with various software including Excel, Canva, and the Cricut machine. I have also participated in outreach where I discuss with the public about library events and resources.

As a College Aide in the office of Academic Affairs I worked closely with the Deans of Academic Affairs to aid students with their academic inquiries. I processed important documents for students, working with the heads of each Academic department to get students' requests approved. In the position I became very familiar with evaluating transcripts, needing to pay close attention to detail. I also answered phone calls and directed foot traffic in the office. This position strengthened by public service and communication skills as I often had to interact with both students and parents who could be frustrated and impatient.

As a Children's Library page at the Middle country Public Library, I maintained the organization and order of the library, shelving and organizing books and putting toys and other materials from the library back where they belong. I completed tasks for the librarians including any simple projects they may need assistance with, along with many other tasks that contributed to the general functioning of the library. I helped out during special events like our Youth Abilities Day and our Great Give Back where I did things like planting bulbs and making items for nursing and animal shelters. I also fed, cleaned and groomed the library's two guinea pigs and lizards.