Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Mia Chang

Indio,CA

Summary

Hardworking professional with several years of professional driving experience and excellent office skills. Excellent communication, customer service and multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Driver

Uber
Indio, CA
04.2023 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Delivered goods and services to customers on time and in excellent condition.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported riders to designated stops according to pre-determined schedules.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Transported clients to specified destinations safely and on-time.

Customer Fulfillment Associate

Amazon
Beaumont, CA
02.2022 - 11.2023
  • Organized and maintained product inventory in the warehouse.
  • Processed orders accurately and efficiently using a computer system.
  • Maintained cleanliness of work area throughout shift.
  • Ensured that all safety procedures were followed at all times.
  • Participated in team meetings to discuss process improvements and new initiatives.
  • Worked collaboratively with other departments such as logistics, sales., when necessary.
  • Adhered strictly to quality control guidelines when handling merchandise prior to shipment.
  • Communicated effectively with colleagues regarding progress on assigned tasks or projects.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Used handheld scanners to key in data for packages.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

CSR

Desert Palm Realty
La Quinta, CA
01.2013 - 12.2022
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Answered telephones, directed calls and took messages.
  • Delivered messages and ran errands.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

Brand Ambassador

Elite Clothing
Las Vegas, NV
04.2009 - 12.2010
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Identified, developed and maintained relationships with key customers and partners.
  • Developed and implemented sales strategies to maximize revenue growth.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Created detailed reports on sales performance metrics and trends.
  • Conducted market research to identify new business opportunities.
  • Attended trade shows, conferences and industry events to promote the company's brand image.
  • Negotiated contracts with vendors, suppliers, distributors and other businesses.
  • Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
  • Developed and recommended product positioning, packaging and pricing strategies to produce highest possible long-term market share.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.

Education

General Studies

Birminghame High School
Van Nuys, CA
06-1982

Skills

  • Daily logging
  • Appointment Scheduling
  • Report Generation
  • Paperwork Processing
  • Account updating
  • Data Entry
  • Call Management
  • Positive and professional

Affiliations

  • I think about others and not just myself. I strive to be compassionate and focus on services to others. I am considerate of the feelings of others and I endeavor to maintain a cooperative attitude.

Languages

Korean
Professional

References

References available upon request.

Timeline

Driver

Uber
04.2023 - Current

Customer Fulfillment Associate

Amazon
02.2022 - 11.2023

CSR

Desert Palm Realty
01.2013 - 12.2022

Brand Ambassador

Elite Clothing
04.2009 - 12.2010

General Studies

Birminghame High School

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Mia Chang