Mia Contreras
Mesa,AZ
Summary
Self motivated professional with a background as a Nail Technician. Dental Assistant at Kids Grins where I excelled in customer service and appointment management, significantly enhancing client satisfaction and loyalty. Demonstrated exceptional verbal communication and problem-solving skills, ensuring excellence. Customer service orientated and repeat client base. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Outbound Phone Transfer Agent position. Ready to help team achieve company goals. Energetic Manicurist wirh 4 years experience. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
Self Employed
05.2019 - Current
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed proper safety and sanitation guidelines while performing nail services.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Grew repeat client base through effective marketing and customer service.
Dental Assistant
Kids Grins
01.2022 - 06.2022
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Bachelor of Science - Communication
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Communication
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2024
High School Diploma -
Mesa High School
Mesa, AZ05.2022
Certification - Dental Assisting
East Valley Institute of Technology - Adult Education Center
Mesa, AZ05.2022
Skills
- Customer Service
- Verbal and written communication
- Team Collaboration
- Problem-solving skills
- Appointment management
- Appointment Scheduling
Certification
- Certified Dental Assistant
Timeline
Dental Assistant
Kids Grins
01.2022 - 06.2022
Nail Technician
Self Employed
05.2019 - Current
Bachelor of Science - Communication
Arizona State University
Associate of Arts - Communication
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Mesa High School
Certification - Dental Assisting
East Valley Institute of Technology - Adult Education Center